Livechat Widget Installation
The Live Chat Widget is a chat interface that can be embedded into a webpage. Visitors on your website can click the widget to initiate a conversation. It can serve as an excellent tool for use cases like the following:
- Offering Live and real-time support to customers/users.
- Embedded to get information from people interacting with your website.
To install the Live Chat widget,
Configure the following settings on your Rocket.Chat workspace:
- Add the domain where the Live Chat will be used to the allowed list: Go to Administration > Workspace > Settings > Omnichannel > Livechat > Livechat Allowed Domain. Make sure to exclude
https://
or any trailing slashes from the domain entry.
By configuring this setting correctly, you allow access to the Live Chat widget on your specified domain.
- Go to Administration > Omnichannel > Live Chat Installation.
- Copy the code snippet and paste it above the last
</body>
tag on your website. - The Live Chat widget appears at the bottom right of your webpage.
To run the Live Chat Widget on a domain different from your Rocket.Chat server,
- After installing the widget, navigate to Administration > Workspace > Settings > General.
- Disable Restrict access inside any iframe on your Rocket.Chat server.
If you have issues displaying the Live Chat Widget, check your browser developer console to examine the details of any errors you might be experiencing.
Last modified 3mo ago