Links
Comment on page

Units

Using Omnichannel units, you can group a set of departments for management purposes. As an Omnichannel manager, you can make a unit of multiple departments and assign a monitor to oversee them.
To access Units settings,
  • Go to Administration > Omnichannel > Units.

List Omnichannel Units

On the Units page, you see a list of all the existing units and a button to initiate the creation of a new unit. Clicking on an existing unit opens up a page where you can edit it.

Create Omnichannel Unit

To create a new unit,
  • Click on +New
  • Update the required information and click Save.
    • Name: The name of the new unit.
    • Visibility: Set its visibility. Private/Public. A private unit will be available only for you.
    • Departments: Add the desired departments to your unit.
    • Monitors: Lets you assign monitors to the unit.

Delete Omnichannel Unit

To delete a unit, click the Delete icon by the right of the unit from the Units screen.
Last modified 2mo ago
Deprecation for cloud services and apps is now extended to November 20, 2023. Rocket.Chat versions receive support for six months after release.