Conference Call User's Guide
Contact your workspace administrator or follow Conference Call Admin Guide to configure conference calls in your workspace.
This guide will walk you through the essential steps to effectively participate and use conference calls in your Rocket.Chat after it has been successfully configured.
In Rocket.Chat, you can initiate video and audio conference calls using your the configured provider in any room on your workspace.
Initiating a call - Direct Message
To start a call in Direct Message,
Click the call button. The pop-up changes to the “calling state”. Now, you can perform other actions while you wait for the receiver to answer. The ringer stays active for 30 seconds. After that Call again button appears in the room.
Incoming direct call
Three things happen once you receive a call:
A pop-up appears wherever you are in the Rocket.Chat application.
The incoming call ringer starts to ring.
An incoming call item will be highlighted in the left sidebar.
These options are available when you have an incoming call:
Accept and join the call room.
Decline and give the other user feedback through the chat.
Dismiss and silently ignore the call.
Start a call - Room
You can also start a call in other rooms like Team, Channel, Discussion, and Multiple Direct Messages.
To start a call in a room,
Click the call button. A message is sent in the room, where all participants in the call are shown as thumbnails.
The call message block allows the following actions: Reply in Thread, Follow Message, React, Pin, Star, Copy Link and Delete.
The ringing feature is unavailable in any room except Direct Messages(DMs).
Conference logs
After a conference call is ended, the room keeps a record of the following:
The user who initiated it
The start time
The name of the conference
The attendees
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