How to take a call in Rocket.Chat voice channel?

After you make yourself available to receive/make calls, you can start taking inbound calls.

Call Operations

Call In Progress

Click the Accept button to accept the call. The ongoing call appears as shown below:
Ongoing call
Please note that messages are not available on a phone call room.

Mute/Unmute Call

You have controls to mute/unmute calls.


If you're using Rocket.Chat's enterprise edition you can hold and unhold acording to your workflow needs.

Device Settings

Enterprise edition also offers you the flexibilty to switch device during an ongoing call.
Device settings

Call Wrap-up

After the call ends you can leave your notes in the call wrap-up. It is an enterprise-only feature.
Call wrap-up