How to take a call in Rocket.Chat voice channel?

After you make yourself available to receive/make calls, you can start taking inbound calls.
Call Operations
Call In Progress
Click the Accept button to accept the call. The ongoing call appears as shown below:
Ongoing call
Please note that messages are not available on a phone call room.
Mute/Unmute Call
You have controls to mute/unmute calls.
Mute/Unmute
Hold/Unhold
​
If you're using Rocket.Chat's enterprise edition you can hold and unhold acording to your workflow needs.
Hold/Unhold
Device Settings
​
Enterprise edition also offers you the flexibilty to switch device during an ongoing call.
​
Device settings
Call Wrap-up
​
After the call ends you can leave your notes in the call wrap-up. It is an enterprise-only feature.
Call wrap-up