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How to take a call in Rocket.Chat voice channel?

After you make yourself available to receive/make calls, you can start taking inbound calls.

Call Operations

Call In Progress

Click the Accept button to accept the call. The ongoing call appears as shown below:
Ongoing call
Please note that messages are not available on a phone call room.

Mute/Unmute Call

You have controls to mute/unmute calls.
Mute/Unmute

Hold/Unhold

If your workspace is subscribed to any of Rocket.Chat's premium plans, you can hold and unhold calls according to your workflow needs.
Hold/Unhold

Device Settings

Switching devices during an ongoing call is available to workspaces subscribed to any of Rocket.Chat's premium plans.
Device settings

Call Wrap-up

After the call ends you can leave your notes in the call wrap-up. This feature is only available to workspaces subscribed to any of Rocket.Chat's premium plans.
Call wrap-up
Rocket.Chat versions receive support for six months after release.