How to Take a Call in Rocket.Chat Voice Channel?

After you make yourself available to receive/make calls, you can start taking inbound calls.

Call operations

As an agent, you can handle the following call operations:

Call in progress

Click the Accept button to accept the call. The ongoing call appears as shown below:

Please note that messages are not available on a phone call room.

Mute and unmute call

You have controls to mute/unmute calls.

Hold and resume calls

If your workspace is subscribed to any of Rocket.Chat's premium plans, you can hold and resume calls according to your workflow needs.

Device settings

Switching devices during an ongoing call is available to workspaces subscribed to any of Rocket.Chat's premium plans.

Call wrap-up

After the call ends you can leave your notes in the call wrap-up. This feature is only available to workspaces subscribed to any of Rocket.Chat's premium plans.