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How to take a call in Rocket.Chat voice channel?

After you make yourself available to receive/make calls, you can start taking inbound calls.

Call Operations

Call In Progress

Click the Accept button to accept the call. The ongoing call appears as shown below:
Ongoing call
Please note that messages are not available on a phone call room.

Mute/Unmute Call

You have controls to mute/unmute calls.
Mute/Unmute

Hold/Unhold

If you're using Rocket.Chat's enterprise edition you can hold and unhold acording to your workflow needs.
Hold/Unhold

Device Settings

Enterprise edition also offers you the flexibilty to switch device during an ongoing call.
Device settings

Call Wrap-up

After the call ends you can leave your notes in the call wrap-up. It is an enterprise-only feature.
Call wrap-up