SMS

Enable and configure SMS gateways on your workspace.

This setting lets you configure various SMS gateways on your workspace.

To access this menu, navigate to Administration > Workspace > Settings > SMS.

Enabled: This lets you enable or disable SMS service on your server.
Service: Select the available SMS services e.g Twilio, Mobex, Voxtelesys
Omnichannel Department (Default): If set, all new incoming chats initiated by this integration are routed to this department.

External Frame

Use an external frame to embed Rocket.Chat into your own solution or interact with your CRM.

External frame enabled: Turn on to enable External frame.
External frame URL: Add the URL of your external frame.
Encryption key (JWK): If provided, it encrypts the user's token with the provided key, and the external system needs to decrypt the data to access the token.

Create a Mobex account at https://mobex.biz/ and get a plan with the needed credentials to configure your Mobex SMS integration.

Mobex SMS Gateway Address: IP or Host of your Mobex service with the specified port. E.g. http://192.168.1.1:1401 or https://www.example.com:1401
Mobex SMS REST API Address: IP or Host of your Mobex REST API. E.g. http://192.168.1.1:8080 or https://www.example.com:8080
Username: Your username
Password: Your Mobex password
From: Originating address/phone number when sending a new SMS to Live Chat client
List of numbers to send SMS from: Comma-separated list of numbers to use in sending brand new messages, eg. 123456789, 123456788, 123456888

Account SID: Your account's SID. It is provided by Twilio.
Auth Token: Your Twilio auth token
File Uploads Enabled: When enabled, file uploads will be active in SMS
Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.

Auth Token: Your Voxtelesys auth token
URL: The Voxtelesys URL e.g https://smsapi.voxtelesys.net/api/v1/sms
File Uploads Enabled: When enabled, file uploads are made available
Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.

Last updated 13 days ago