Frequently Asked Questions

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Frequently Asked Questions

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Deployment FAQ

4 Articles in this category

Workspace FAQ

How do I access my workspace in Rocket.Chat? Open your browser and go to the URL provided by your administrator, which will be in the format https://your-workspace-address.rocket.chat . Enter your username and password to log in. C...

License FAQ

3 Articles in this category

Authentication and Identity Management FAQ

For an overview of the identity management features available across our various plans , please refer to authentication across plans . What identity management features are exclusive to the Premium plan? While basic functionalities such a...

Omnichannel FAQ

How can I set the email field on the Livechat widget as optional? To make the email field on Livechat widget registration page optional, Navigate to Omnichannel > Livechat appearance > Registration Form and disable the Show e...

Rocket.Chat Voice Calls (VoIP) FAQ

2 Articles in this category

Rocket.Chat Cloud FAQ

Trials How long do trials last? Currently, trials last 30 days and are fully featured. For further information, see the SaaS trial guide. How can I convert from a trial to a paid plan? You have two options to convert from a tria...

Federation FAQ

Why does my workspace still show as Community after successfully applying the Enterprise trial on the Rocket.chat Cloud portal? To resolve this issue, you can simply restart the Rocket.Chat container with this command: docker restart rock...

Rocket.Chat Apps FAQ

What should I do to extend my workspace’s functionality? Submit a pull request, use integrations, or build a Rocket.Chat app? Each of those options has its strengths and weaknesses. Changing the source code is the most powerful way of ext...

Monthly Active Contacts FAQs

What defines an active contact? A contact is deemed active when their message is received in the workspace, processed by the routing system, and subsequently responded to by an agent. What happens if I exceed 100 MACs without a MAC pa...

Seats FAQ

What defines a seat? A seat is any user with Active or Pending status in the user panel , whether they’ve logged in to your workspace or not. Guest users , deactivated users, and app users are not counted as seats. What ...

White-Labeling FAQ

Rocket.Chat's white-labeling feature allows you to customize your workspace to sync with your organization's brand identity. How to change your workspace logo in the servers list on the desktop app? Go to Administration > Workspace >...