Last updated: March 5th, 2026
Serving a Valid Law Enforcement Request
Rocket.Chat responds to valid legal requests issued by authorities with proper jurisdiction over Rocket.Chat Technologies Corp. (Delaware, USA), in accordance with the Electronic Communications Privacy Act (18 U.S.C. §§ 2701–2712) and other applicable laws.
For U.S. Authorities
Basic Subscriber Information: Requires a valid subpoena (e.g., name, email, length of service, billing info if applicable).
Non-Content Records: Requires a court order under 18 U.S.C. § 2703(d).
Content (Messages, Files): Requires a valid Search Warrant issued upon a showing of probable cause.
For International Authorities
We may provide basic subscriber information voluntarily to non-U.S. authorities if the request meets U.S. legal standards and our policies.
Rocket.Chat is a U.S. company and does not respond to direct demands from foreign governments for user content.
International authorities seeking data must submit a request through the U.S. Department of Justice pursuant to a Mutual Legal Assistance Treaty (MLAT), letters rogatory, or another recognized international legal mechanism.
Emergency Requests
We evaluate emergency requests on a case-by-case basis.
If you have a good faith belief that there is an imminent danger of death or serious physical injury, you may submit an Emergency Disclosure Request.
Send your request to: lawenforcement@rocket.chat.
Subject Line: Emergency Disclosure Request
Must include: Identity of the person in danger, nature of the emergency, and specific data needed to prevent the harm.
Preservation Requests
We accept requests from U.S. law enforcement to preserve records for 90 days pursuant to 18 U.S.C. § 2703(f), pending service of valid legal process. We may preserve information for an additional 90-day period upon receipt of a valid extension request.
For international authorities, the preservation or production of data must be compelled through proper international legal process, such as a Mutual Legal Assistance Treaty (MLAT) request or letters rogatory issued via a U.S. court. Preservation requests must explicitly identify the specific account(s) or workspace(s) and the data to be preserved.
User Notice Policy
It is Rocket.Chat’s policy to notify users of requests for their information prior to disclosure, where permitted by law, providing them with an opportunity to seek legal relief or object.
Notification is typically provided by email to the address associated with the relevant account.
Exceptions: Rocket.Chat will not notify users if:
We are prohibited by a valid non-disclosure order (e.g., under 18 U.S.C. § 2705(b)).
There is an emergency involving danger of death or serious physical injury.
The case involves child safety.