Rocket.Chat

Release Date: April 22, 2025

Support Window: Supported until October 31, 2025

  • Added LDAP sync for federated users.

  • Implemented event logging for all user setting modifications. Changes are now stored in the database with a one-year TTL and include the user ID, old and new values, the actor who made the change, and a timestamp—enabling auditability and traceability of user-related updates.

  • Added support for apps to react to department disabled or removed events, allowing them to handle status changes dynamically and avoid service disruptions.

  • Improved the Security Screen to display clear messaging when TOTP 2FA setup is required. Added a callout, introduction modal, and toast feedback to guide users through the two-factor authentication setup process.

  • The global header content was updated while maintaining its original structure and navigable sections with predefined names. The new global header was released under feature preview independently to enable faster user feedback without dependencies on other project parts. Accessibility was ensured across mouse, keyboard, and screen readers (JAWS/NVDA and VoiceOver).

  • Multiple UI improvements were made, including simplifying the room header by removing the room avatar, introducing a contextual back button as the first focusable item with a Back to {parent-name} {room-type} tooltip (hidden if the user is not in the parent team), and restoring the announcement banner to a fixed position below the header with improved color contrast and a fallback guiding room owners to set up announcements when none exist.

  • Added support for custom LDAP variables with string manipulation capabilities. New settings allow creating custom variables based on LDAP attributes by applying helper functions such as string.split, string.replace (with or without regex), string.match, string.substring, and fallback.

  • This enables operations like extracting the username from an email address by splitting the LDAP attribute at the @ symbol.

  • Introduced a video camera icon for Video Calls and a phone receiver icon for Voice Calls (VOIP), based on user feedback. This front-end change enhances clarity without impacting existing functionalities.

  • Added support for specifying a unit during department creation and update by introducing a new parameter, allowing departments to be associated with a unit directly.

  • Added the ability for live agents to temporarily hide the "Contact Unknown" banner to reduce UI disruption. The banner will reappear upon revisiting the conversation if the conditions for displaying it are still met, maintaining its core purpose of alerting agents when chatting with unknown contacts.

  • Introduced Security Logs to provide a detailed record of changes made to workspace settings, including who made the change and when it was made. This new audit feature is exclusively available on the Enterprise plan.

  • Fixed an issue where federated users' display names were incorrectly overwritten with their usernames when invited from a federated workspace without an existing profile.

  • Fixed an issue in versions 7.4.1 and 7.5 where the Engagement Dashboard failed to load due to an HTML response being parsed as JSON. The dashboard now loads correctly without errors.

  • Corrected Contact Center chat filter behavior for same-day date ranges

  • Fixed an issue where the Engagement Panel displayed the wrong day in the When is chat busier section for some timezones. Also resolved a visual bug where labels were missing from the Messages chart.

  • Fixed an issue where updating the Post As user in incoming webhook settings only changed the username visually but did not update the userId, causing messages to continue posting as the original user.

  • Fixed an issue where Outlook calendar presence sync did not work on the Rocket.Chat macOS and Windows desktop apps unless Remember my credentials was selected. After successful authentication, the Outlook contextual bar now displays calendar events and updates the user’s presence status based on Outlook events, matching expected behavior across platforms.

  • Fixed a bug where the VoIP client could not receive calls after reconnecting to FreeSWITCH following a lost connection.

  • Fixed a conflict where incoming webhooks allowed users to post and be auto-added to public channels under a private team, while failing to post to private channels. Updated behavior to align with expected access controls.

  • Fixed an issue where LDAP sync could bypass the licensed user limit, allowing new active users to be added beyond the allowed maximum. LDAP, SAML, OAuth, and CAS authentications now properly enforce user limits without disrupting other enterprise features.

  • We fixed an issue with the Poll Plus app that prevented users from voting in polls after upgrading to Rocket Chat Server version 7. The vote options are now displayed correctly, and polling functionality is restored.

  • Fixed a bug where the livechat/custom.field API endpoint failed to update a contact's custom field.

  • Fixed an issue causing the UI to crash when editing a canned response containing tags through the contextual bar.

  • Resolved an issue where sending a message in Omnichannel triggered unnecessary room data fetches due to repeated updates to the inquiry's last message. Now, inquiry updates occur only when appropriate, reducing frontend invalidations.

  • Resolved issue where departments created by Livechat monitors were not visible to them.

  • Fixed an issue where department chat limits were incorrectly prioritized over agent-level limits in version 7.4. The system now correctly follows the expected hierarchy—Agent limit → Department limit → Global limit—ensuring agents receive chats up to their individual limit, regardless of department-specific constraints.

  • Fixed a bug with Business Hours where re-enabling a disabled entry required modifying the form; now toggling Business Hours on and off works as expected without needing additional changes.

  • Fixed an issue where typing in the Agents field on the Departments page triggered an infinite loop of network requests. The system now properly debounces input, ensuring requests stop when typing stops and only resume with further user input.

  • Applied simultaneous chat limit restrictions across all assignment algorithms (except Manual and External). Previously, only the Auto Selection algorithm respected max chat limits during agent filtering; now, all applicable algorithms exclude fully booked agents upfront, ensuring consistent behavior and preventing unnecessary assignment attempts.

  • Fixed a critical issue in Omnichannel where the maximum simultaneous chat limits were not correctly evaluated. The logic has been refined to ensure accurate enforcement of chat limits across agent, department, and global levels.

For more detailed information, check out our GitHub release page.

Release Date: April 7, 2025

Support Window: Supported until October 31, 2025

  • Improved scrolling experience, replacing rc-scrollbars with overlayscrollbars to better support right-to-left (RTL) languages and fix related accessibility and visual issues.

  • Added Unicode character support for default avatars, allowing non-alphanumeric characters to be used for users and channels—within the limits set in the settings

  • Standardized Norwegian language variants naming and mapping across Rocket.Chat and Lingohub, ensuring consistency and reducing confusion in translation workflows.

  • Introduced Outlook Calendar Presence Sync, automatically updating users' Rocket.Chat status to busy during scheduled meetings and reverting it afterward. This ensures accurate availability without manual updates.

  • Introduced /v1/audit.settings endpoint to get changed settings for audit events.

  • Enabled OpenAPI support, improving API documentation and compatibility with external tools.

  • Added executeLivechatRoomCreatePrevent hook to the Rocket.Chat Apps-Engine to allow prevention of live chat room creation by custom apps.

  • Added a new Unit field to the create and edit department page, allowing you to specify a business unit when creating or editing a department.

  • Fixed an issue where video conference calls could fail to ring a user after a temporary disconnection. Calls now reliably reconnect as expected.

  • Fixed an issue where the Call Again button didn’t respond after canceling a video call in Zoom, Meet, or Jitsi. Clicking it now properly reconnects the call.

  • Fixed a bug where closed chats remained visible in the agent’s sidebar and counted toward chat capacity, even though backend API showed them as closed. This now reflects accurately in the UI, ensuring smooth transfers.

  • Resolved an issue where the room-opened event didn’t consistently return the correct roomId, affecting room-switch confirmations. The API now returns the correct room ID.

  • Fixed a regression in Keycloak role synchronization, where roles weren’t assigned on initial login and required a re-login. This now works as expected.

  • Ensured Jitsi call recording button appears in Rocket.Chat desktop and mobile apps, not just in browsers like Chrome and Edge.

  • Fixed an issue where bad words filtering didn’t block content written in double-byte character formats (e.g., Japanese). The filter now correctly blocks all supported character sets.

  • Improved message parser handling when special characters (like :) appear in formatted text. Styling such as bold and italics now renders correctly.

  • Fixed broken one-on-one calls in Direct Messages, where recipients weren’t receiving call pop-ups or couldn’t connect. These now function consistently.

  • Restored missing Add Topic button/link in Direct Messages using the new navigation. It now appears as expected.

  • Resolved one-way audio bug in VoIP calls, ensuring both parties can hear each other.

  • Improved the Offline Registration Modal in the Setup Wizard by fixing incorrect placeholder text and misaligned elements.

  • Fixed issue with Two-Factor Authentication (TOTP) where clicking Regenerate Codes didn’t show the new recovery codes modal. Users now see their regenerated codes properly.

  • Fixed chat routing via Manual Selection, where chats were auto-marked In Progress instead of staying in the queue. They now remain in queue until manually assigned.

  • Ensured correct assignment of conversations to contact managers when using triggers or Manual Selection routing.

  • Fixed issue with quoting attachments multiple times, where nested attachments lost their description or formatting. Content is now retained correctly.

  • Restored roomName property in the /groups.messages endpoint, which was unintentionally removed.

  • Resolved bug in account security page where the UI flashed for users with mandatory two-factor authentication enabled.

  • Enforced app limitations on license downgrade, disabling premium marketplace apps, limiting to 5 oldest marketplace apps, and disabling private apps unless grandfathered.

  • Fixed navigation bar visibility in the embedded layout when using enhanced navigation.

  • Updated default behavior for login detection emails, now set to true to match expected system behavior.

  • Fixed an error when regenerating backup codes that prevented the modal from opening.

  • Fixed rare WebDAV error where a missing mime parameter caused unexpected issues.

  • Fixed issue where agents without preview-c-room permission could join closed live chat conversations, creating undeletable rooms.

  • Resolved multiple memory consumption issues and leaks in the web client and SDK, improving overall performance.

  • Improved Emoji Picker performance for faster, smoother interaction.

  • Resolved issue with role syncing on first OAuth login, ensuring roles are applied immediately.

  • Fixed translation issues in the Offline Registration Setup Wizard to ensure localized content appears correctly.

  • Fixed webhook payload handling, supporting x-www-form-urlencoded JSON encoding.

  • Fixed UI error messaging when previewing public channels without permission and an app prevents the join action.

  • Fixed Livechat WebSocket disconnection bug triggered by repeated registerGuest calls with the same token.

For more detailed information, check out our GitHub release page.

Release Date: March 5, 2025

Support Window: Supported until August 31, 2025

  • Introduced a new rooms.hide endpoint to hide any room type using its ID.

  • Enhanced the livechat/rooms endpoint with filtering by multiple departments and livechat units.

  • Added a setting to exclude bot messages from average response time metrics when enabled.

  • Implemented a new IPostSystemMessageSent event, triggered when a system message is sent.

  • Added a modal to notify users about VoIP calls in direct messages and highlight missing configurations.

  • Made Omnichannel conversation start processes transactional for better consistency.

  • Fixed an issue where video conference calls could fail to ring a user after a temporary disconnection. Calls now reliably reconnect as expected.

  • Improved message sorting in im.messages and dm.messages endpoints with multi-parameter support.

  • Enhanced permission search for smoother navigation.

  • JSON exports now include attachment metadata when the type is a file.

  • Replaced Livechat Visitors with Contacts in MAC counts for more accurate reporting when Contact Identification is enabled.

  • Introduced a filter to include or exclude threads in the Apps Engine room read/unread messages bridge.

  • Enabled access to hidden settings through the apps-engine permission list.

  • Added wrapExceptions for better handling of unhandled promise rejections in OAuth app management.

  • The leader group now appears on the room members list for better role visibility.

  • UI & UX improvements: Fixed empty toast error messages, sidebar rerenders, real-time updates for TOTP and email two-factor authentication, image gallery contrast (WCAG compliant), and scrolling glitches in secondary side panels.

  • Omnichannel enhancements: Resolved incorrect start dates in reports, proper handling of IPostLivechatAgentAssigned event, prevented unauthorized new message views in public channels, ensured bot agents skip queues, and validated duplicate email/phone entries.

  • App & API fixes: Addressed broken links in invalid apps banner, corrected unintended field changes during app updates, switched custom mobile app push notifications from GCM to FCM, and improved /v1/livechat/tags/:tagId and channels.list endpoint behaviors.

  • System & performance tweaks: Updated Meteor to 3.1.2 and Node to 20.13.1, fixed OTR conversation auto-removal issues, and resolved marketplace app invalidation post-updates.

  • Localization & accessibility: Fixed translation issues for custom status values and ensured reliable detection of non-Latin characters.

  • Adjusted assign extension button margins, prevented UI breaks from invalid custom fields, ensured video conference message blocks respect avatar preferences, and allowed enterprise admins to update premium layout settings smoothly.

For more detailed information, check out our GitHub release page.

Release Date: January 31, 2025

Support Window: Supported until July 31, 2025

  • The Monthly Active Contacts (MAC) calculation now uses the Contact entity instead of the Visitor entity for improved accuracy.

  • VOIP call data is now collected in the Stats Collector to support the new VOIP feature introduced in version 7.0.

  • Room members panel now displays user roles, allowing for clear identification and management of owners and moderators. The new endpoint rooms.membersOrderedByRole lets you view room members sorted according to their roles.

  • The Livechat registration form now only displays departments that allow forwarding, preventing restricted departments from being selected.

  • The mobile-upload-file permission can now be assigned to guests, allowing administrators to configure file uploads for mobile users.

  • Permissions search has been improved to support both permission IDs and labels, making it easier to find specific permissions.

  • Setting modifications are now logged with details including ID, values, user, and timestamp, and retained for one year.

  • Meteor upgraded to 3.1, and Node was updated for enhanced performance and compatibility.

  • The Livechat API now includes the departmentsAllowedToForward property in the /livechat/config endpoint for better control over department selection.

  • Omnichannel rooms can now be force-closed by agents and managers when they become stuck in an inconsistent state. A new forceClose parameter has been added to the /livechat/room.closeByUser endpoint.

  • Livechat conversations correctly assign to the contact manager when the relevant setting is enabled.

  • Autocomplete suggestions function consistently across rooms, resolving previous inconsistencies in user mentions.

  • Room role change messages display correctly.

  • Public channel messages are hidden from users without the "Preview public channel" permission.

  • SAML login correctly redirects users to the intended room when using an invite link.

  • SlackBridge service reliably connects to multiple Slack workspaces.

  • Room scroll position is properly restored when navigating between rooms.

  • Room history loads as expected under all conditions.

  • File attachments can be sent on iOS browsers, as the option has been moved to the primary composer actions.

  • Livechat reports display correct dates for time ranges such as last week, last month, last six months, and last year.

  • App action buttons remain responsive after a lost connection.

  • App toolbar icons display correctly.

  • MongoDB version reporting correctly identifies versions instead of displaying "%s" for deprecated but supported versions.

  • Room file lists no longer mistakenly display incoming messages as files.

  • Thumbnails are properly deleted from storage when a room is deleted.

  • Application uninstallation no longer triggers the "GUI Application error" when accessed from the requests tab.

  • Apps-Engine reliably reestablishes communication with subprocesses in all cases.

  • Settings retrieval via the /settings endpoint correctly supports the includeDefaults query parameter.

For more detailed information, check out our GitHub release page.

Release Date: January 6, 2025

Support Window: Supported until July 31, 2025

  • A new contacts.checkExistence endpoint lets you check if a contact already exists using email, phone, ID, or visitor source.

  • Rocket.Chat can now store call events for better data tracking.

  • Added in-depth stats for Contact Identification, including metrics for total contacts, verified contacts, blocked contacts, and more.

  • Enhanced the App Settings interface with section-based accordion groups for easier navigation.

  • Added an option to export messages as a JSON file directly from the client.

  • Workspace and subscription admin pages got a facelift with better font scaling, centralized elements, and improved responsiveness.

  • A new callout on the subscription page highlights upgrade eligibility when applicable.

  • Federation setup gets a boost: federated users display correctly as "Active," invalid configurations no longer block starting DMs, and safeguards prevent accidental deletion of federated users and rooms.

  • Fixed issues with subprocess restart retries, livechat form submissions, and federated startup errors.

  • Improved behavior of the "Use Full Name Initials to Generate Default Avatar" setting, ensuring initials display as expected across features.

  • Twitter (X) article links now properly display images using meta tags.

  • Resolved a bug with E2EE rooms where creators were required to propagate keys, improving app-created room functionality.

  • BigBlueButton video call "Join" buttons now appear consistently.

  • Fixed unread counters showing null for users who hadn’t entered a chat.

  • Notification sounds no longer play randomly.

  • Contact updates no longer fail when custom fields are removed or unregistered.

  • Livechat metrics like "first response time" now correctly associate with the first agent.

  • Side panel sorting and extended view special characters issues are resolved.

  • Fixed moderation page usability on smaller screens and improved handling of infinite callbacks degrading performance.

  • Fixed message processing for all Slack servers and Omnichannel queue misfires.

  • The subscription admin page now displays migration numbers correctly.

  • The videoconference ringer works seamlessly after login/logout cycles.

  • Fixed a bug with room members menus not displaying properly in tight spaces.

For more detailed information, check out our GitHub release page.

Release Date: December 3, 2024

Support Window: Supported until June 30, 2025

  • The Contact-ID-Verification add-on has been implemented to unify contact management and enhance security. This ensures that a contact interacting through multiple channels—such as email, chat, or social media—is recognized as the same individual, provided the workspace uses a verification app that allows contacts to confirm their identity. By verifying contact identity, this add-on not only eliminates silos and provides a unified customer profile but also enables high-security, privacy-focused cross-channel communication. This enhancement ensures seamless interactions while safeguarding sensitive information.

  • The search endpoint now retrieves known contacts by default and includes an option to search specifically for unknown contacts.

  • Thread metrics got a refresh! They now feature user avatars, improved titles, and repositioned elements for a cleaner, more intuitive layout.

  • The Apps-Engine runtime now supports the APPS_ENGINE_RUNTIME_TIMEOUT variable, allowing custom timeouts for requests to the Deno subprocess. Pre-app event methods now adhere to this global timeout, which has been increased from 1 second to 30 seconds to better support environments with longer processing times.

  • Fixed an issue where dismissing the "New version 6.12 available" banner caused the admin panel to crash.

  • Resolved an error where agents attempting to take chats in the queue encountered undefined error messages.

  • Addressed issues with custom emojis not displaying correctly.

  • Fixed a bug where newly created teams were mistakenly displayed as channels in the sidebar when the DISABLE_DB_WATCHERS environment variable was enabled.

  • The Waiting Queue feature now correctly queues rooms and provides accurate status updates.

  • Fixed missing translations in the Setup Wizard's forms.

  • Resolved several issues in the Apps-Engine runtime for better performance.

  • Fixed multiple issues affecting team voice calls.

For more detailed information, check out our GitHub release page.

Release Date: October 31, 2024

Support Window: Supported until April 30, 2025

  • Rocket.Chat now supports Add-ons for the Enterprise plan, allowing users to enhance their platform with extra capabilities. Initial add-ons include RC AI, VoIP integration, and WhatsApp 360 Dialog. These add-ons offer advanced functionality, enabling teams to customize further and scale their collaboration experience. The Starter Plan now supports up to 50 users (previously 25). Users can upgrade from the Community Edition (CE) to the Starter Plan via the Cloud Portal.

  • The Compatible Sandbox (vm2) for integration scripts is gone in version 7.0 due to security risks. All scripts now run in the Secure Sandbox (isolated-vm).  Review your scripts for compatibility.

  • Optimized omnichannel system with reduced database calls, resulting in a 46% reduction in new visitor processing time and a 39% reduction for returning visitors.

  • ACH Debit is now available as a payment method.

  • We’ve added a new VoIP for Team Collaboration beta feature that enhances communication by enabling direct calls within the platform. This premium add-on integrates with your VoIP server through a FreeSWITCH deployment or can be used as a standalone solution, providing a seamless and scalable way to boost team collaboration.

  • Support for MongoDB 7.0 has been added. Official support for MongoDB 4.4 was discontinued in February 2024, and MongoDB 5.0 is now deprecated. Users should upgrade to MongoDB 6.0 or later.

  • The platform has been upgraded to Node.js 20.x and Meteor 3.0, improving performance. Users must upgrade their Node.js version to maintain compatibility.

  • End-to-End Encryption (E2EE) now includes a confirmation modal when enabling/disabling encryption. Additionally, you can reset the room key when all members lose their encryption keys.

  • Uploading private apps is now restricted to premium plans (Starter, Pro, Enterprise). Apps can still be uploaded but will be disabled by default unless verified for premium users.

  • Rocket.Chat Community Edition no longer supports air-gapped environments (environments without internet access). To ensure compliance with licensing agreements, only users on premium plans—including the free Starter plan—can run Rocket.Chat in these air-gapped setups. Our standard builds include commercial code, so restricting air-gapped environments to premium users helps maintain security and proper licensing compliance. Community users who need a fully open-source setup can use the fossify script to remove all premium code, allowing them to build their own offline solutions.

  • Admins now have more granular control over team management, with permissions to create and delete public/private rooms within teams. Team-specific permissions will override global settings.

  • Collapsible categories and a recent room view are coming to the main sidebar! These features are under Feature preview, so you can test them out and share feedback.

  • Support Window restrictions are working again, ensuring that features and updates comply with the active support window.

  • Resolved an issue where E2EE rooms would freeze when the room state changed.

  • Fixed a bug in LDAP sync that caused multiple cron jobs to trigger when invalid sync intervals were provided.

  • Login service buttons now correctly apply custom color settings, and a warning has been added to inform admins about WCAG compliance for OAuth button customization.

  • Corrected the broken translation in the "Forgot Password" email.

  • Deprecated endpoints and parameters outlined in the Deprecated and phasing out features document have now been removed.

For more detailed information, check out our GitHub release page and Deprecated and phasing out features.

Release Date: October 10, 2024

Support Window: Supported until April 30, 2025 (6 months from release date)

  • Mentions are now supported in end-to-end encrypted rooms, allowing users to communicate securely without sacrificing collaboration.

  • Added more flexibility for admins managing live chat departments, with a new option to associate departments with specific units during creation and updates.

  • A secondary navigation panel is now available for teams, allowing quick access to their associated channels and discussions. This panel appears when users click on their team in the main sidebar. Currently, this feature is in preview and will become a premium capability once fully released.

  • A new setting allows workspace admins to disable two-factor authentication for OAuth users, simplifying the login process for verified users.

  • Admins can now control whether visitors can close live chat conversations, preventing accidental or premature chat closures.

  • Apps can now send emails via the built-in SMTP server, expanding the communication capabilities of marketplace apps.

  • A new API for listing rooms and discussions within teams is now available, streamlining team room management.

  • Fixed an issue where marking a room as unread would sometimes immediately mark it as read again.

  • The message parser has been optimized for better performance when handling long messages with many symbols.

  • Improved email validation to flag addresses without a top-level domain (e.g., "user@domain") as invalid.

  • Fixed an issue where conference calls would incorrectly show as "not answered" after they ended.

For more detailed information, check out our GitHub release page.

Release Date: September 5, 2024

Support Window: Supported until March 31, 2025 (6 months from release date)

Affects workspaces using the Retention Policy feature: Workspaces upgrading from versions older than 6.10 may encounter an issue with the Retention Policy feature. A race condition could reset the retention period to 30 days, potentially resulting in the immediate removal of data older than 30 days. To prevent this, we recommend disabling the Retention Policy before upgrading and re-enabling it afterward.

  • The admin rooms table now includes a "Created at" column, which our community contributed to improve the tracking of room creation times.

  • A new button has been added to validate Matrix Federation configuration, with a corresponding field in the admin settings indicating whether the configuration is 'Valid' or 'Invalid'. Federation actions, such as sending messages and reacting in federated DMs, will now be disabled if the configuration is invalid.

  • Introduced a new Audit endpoint, /audit/rooms.members, which allows users with the view-members-list-all-rooms permission to retrieve a list of members from any room, even if they are not members themselves.

  • Added a 'Deactivated' tab to the Users page to list users who have logged in but were subsequently deactivated. The 'Active' tab has also received a UI update.

  • A new setting was added to enable or disable file encryption in end-to-end encrypted rooms.

  • Resolved an issue with end-to-end encrypted file uploads. These files will now always upload successfully, even if the MIME type application/octet-stream is not whitelisted, though they will still be blocked if this MIME type is blacklisted.

  • Addressed an issue where logging in with third-party apps failed without the "Manage OAuth Apps" permission.

  • Federated users are now protected from being deleted.

  • Non-channel members can no longer drag and drop files into channels they do not belong to.

  • System messages are no longer counted as the first response in live chat rooms, ensuring accurate metrics for agent response times.

For more detailed information, check out our GitHub release page.

Release Date: August 9, 2024

Support Window: Supported until February 29, 2025 (6 months from release date)

Affects workspaces using the Retention Policy feature: Workspaces upgrading from versions older than 6.10 may encounter an issue with the Retention Policy feature. A race condition could reset the retention period to 30 days, potentially resulting in the immediate removal of data older than 30 days. To prevent this, we recommend disabling the Retention Policy before upgrading and re-enabling it afterward.

  • Video conference persistent chat: Keep the conversation going long after the call ends! The Pexip App can now store and access chat messages long after the call ends using a unique discussion ID. This ID can be assigned by the app at the start of a conference or automatically generated by Rocket.Chat,  so users can access their chats anytime through Rocket.Chat. The ID can be reused across multiple conferences, making it easier to pick up right where you left off. We're also working on enabling this feature for other video conference apps.

  • Omnichannel PDF transcripts upgrade: System messages now appear in Omnichannel PDF and email transcripts! Plus, we've cut down the time it takes to generate PDF transcripts by pre-loading translations, so you'll see faster results when requesting those all-important records

  • Experience improved navigation with size adjustments to the Header and Contextualbar, making them consistent with the sleek new global NavBar.

  • In version 6.11, workspace administrators can reorganize and customize sidebar categories to suit their preferred workflow.

  • AAC audio files now play smoothly on the web.

  • Attachment handling in Omnichannel emails: We've fixed an issue where attachments were sometimes being skipped in Omnichannel email transcripts. Now, images will be properly displayed, and you'll see a clear error message if an attachment can't be supported.

For more detailed information, check out our GitHub release page.

Release Date: July 10, 2024

Support Window: Supported until January 31, 2025 (6 months from release date)

Affects workspaces using the Retention Policy feature: Workspaces upgrading from versions older than 6.10 may encounter an issue with the Retention Policy feature. A race condition could reset the retention period to 30 days, potentially resulting in the immediate removal of data older than 30 days. To prevent this, we recommend disabling the Retention Policy before upgrading and re-enabling it afterward.

  • Enhanced security features with end-to-end encryption (E2EE) updates, including asynchronous key distribution, and disabled unnecessary menu items for encrypted messages. E2EE is currently in beta, with ongoing feature additions and adjustments.

  • Improved UI with better message readability.

  • Added a new "Pending Users" tab.

  • Enhanced LDAP sync performance.

We resolved several issues to make your experience smoother, such as fixing file upload settings, improving retention policy warnings, and correcting UI permission checks. Also, we addressed problems with encrypted message handling and stream recreation after login, ensuring a seamless and secure user experience.

For more detailed information, check out our GitHub release page.