---
title: "Using Rocket Chat WhatsApp Cloud"
slug: "using-whatsapp-cloud-app"
description: "Step-by-step guide to using WhatsApp Cloud App with Rocket Chat. Simplify secure communications and deliver seamless support experiences."
updated: 2024-08-27T14:32:09Z
published: 2024-08-27T14:32:09Z
canonical: "docs.rocket.chat/using-whatsapp-cloud-app"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Using WhatsApp Cloud App

After configuring the Whatsapp App through webhook, you can test the two-way communication between Rocket.Chat and WhatsApp.

> [!WARNING]
> You must enable the [Omnichannel](/v1/docs/omnichannel) feature with [agents](/v1/docs/agents) and [managers](/v1/docs/managers) assigned to receive and send Omnichannel messages.

- Launch the WhatsApp app on your phone while logged in with a verified phone number to receive messages from your app.
- Send a message to the test number provided or your WhatsApp business number (if you added any).
- The message is sent to your Rocket.Chat workspace and is placed in the queue or assigned to an agent based on the defined [routing algorithm](/v1/docs/queue-types-routing-algorithm).
- Agents can respond to the customer from your Rocket.Chat workspace and the customer receives the response on WhatsApp.

> You can use the Rocket.Chat API to send template messages to contacts from your workspace. Kindly refer to the [WhatsApp Template Messages developer's guide](https://developer.rocket.chat/omnichannel/whatsapp-business-template-messages) for more details.