Subprocessors
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Subprocessors
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Effective Date: May 29th, 2023
We have updated this policy. For the previous version of this policy, please visit the agreements and policies history.
The list below identifies subcontractors (subprocessors) that Rocket.Chat may be used to process personal data during the provisioning of our services.
What is a Subprocessor?
A subprocessor is a third-party data processor engaged by Rocket.Chat, including entities from within the Rocket.Chat Group, who has or potentially will have access to or process Service Data (which may contain personal data). Rocket.Chat engages different types of subprocessors to perform various functions, as explained in the tables below.
Due diligence
Rocket.Chat undertakes to use a commercially reasonable selection process to evaluate the security, privacy, and confidentiality practices of proposed subprocessors that will or may have access to or otherwise process service data.
Infrastructure subprocessors – service data storage and processing
Entity name | Purpose | Data hosting location |
|---|---|---|
Amazon Web Services, OVH | We use OVH to underlying the infrastructure of our hosted offering, marketplace, open community server, and other services such as push notifications. We use a hybrid deployment. Generally speaking, after June 2020, all workspaces run on OVH. | United States. The customer determines the location where an instance of our hosted offering is deployed during onboarding. Please reach out to support if you want to know the concrete subprocessor for your case. |
AWS | Infrastructure that runs the cloud deployments and supports Rocket.Chat's internal processes | United States |
MongoDB Cloud | Analytics and Backup Management | United States |
Service-specific subprocessors
Entity name | Purpose | Data processing location |
|---|---|---|
Billing platform | United States | |
Accounting | United States | |
Zoho Corporation | Business operations such as email marketing, newsletter, CRM, customer support (Zoho Desk); electronic document signing: | |
Apple Push Notification Service, Firebase | Push notification service for iOS devices | |
Email, file storage, collaboration tool | United States | |
Task management software (Jira), internal documentation (Confluence) | United States |
Innovation service-specific subprocessors
Entity name | Purpose | Data processing location |
|---|---|---|
Clearbit | Account Enrichment | United States |
Appollo.io | Marketing and Sales Intelligence. | United States |
Rocket.Chat affiliates
Rocket.Chat affiliates involved in processing personal data will depend on the location of our users and their customers and the nature of the services we provide to you. By agreeing to the DPA, you agree that all of these Sub-Processors may have access to Customer Data.
The following entities are members of the Rocket.Chat Group. Accordingly, they function as sub-processors to provide the Services.
Entity name | Data processing location |
|---|---|
Rocket.Chat Technologies Corp. | United States |
Rocketchat Tecnologia LTDA | Brazil |
Partners joint processors or subprocessors
Entity name | Purpose | Data processing location |
|---|---|---|
Fabulor is a Rocket.Chat Official Partner. When we receive a lead from the EMEA and APAC region that qualifies under some contractual conditions, we may share this lead information with Fabulor for Sales, Marketing, and Professional services purposes. For this purpose, Fabulor may access the following Lead/Customer data: email, Contact Name, country, and phone. | Belgium; Netherlands | |
CCNet is a Rocket.Chat Official Partner. We may share the Lead/Customer's information with CCNet to reach out to them. When we receive a lead from Germany, Austria, and Switzerland, we may share this lead information for Sales, Marketing, and Professional services purposes. CCNet may access the following Lead's/Customer data for this purpose: Email, Contact Name, Country, Phone. | Gießen, Germany | |
Sanwa Comtec is a Rocket.Chat Official Partner. We may share the Lead/Customer's information with Sanwa to reach out to them. When we receive a Community Lead from Japan, we may share this lead information with Sanwa for Sales, Marketing, and Professional services purposes. Sanwa may access the following Lead's/Customer data for this purpose: Email, Country, workspace ID. | Japan |
Objecting to a subprocessor
You may object to a subprocessor by submitting your objection by email to [email protected] with the subject line “Subprocessor Objection," along with your name, company name, and name of the Rocket.Chat service, name of the subprocessor, and objectively justifiable grounds for objection unless otherwise provided for in your service agreement with Rocket.Chat which terms control.
Updates to this page
Due to the nature of our business, we are consistently updating the list and controls of our subprocessors.
For more information on Rocket.Chat's privacy practices, please visit our privacy policy. If you have questions regarding this page, please get in touch with us at [email protected].
Rocket.Chat is committed to transparency as part of its values. As such, we provide previous versions of our agreements and policies in our agreements and policies history.
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