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Subprocessors

Effective Date: May 29th, 2023
We have updated this policy. For the previous version of this policy, please visit the Agreements and Policies History.
The list below identifies sub-contractors (sub-processors) that may be engaged by Rocket.Chat to Process personal data during the provisioning of our Services.
What is a Subprocessor
A sub-processor is a third-party data processor engaged by Rocket.Chat, including entities from within the Rocket.Chat Group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Rocket.Chat engages different types of sub-processors to perform various functions as explained in the tables below.
Due Diligence
Rocket.Chat undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of proposed sub-processors that will or may have access to or otherwise process Service Data.

Infrastructure Sub-processors – Service Data Storage and Processing

Entity Name
Purpose
Data Hosting Location
Amazon Web Services,
OVH
We use OVH to underlying the infrastructure of our hosted offering, marketplace, open community server, and other services such as push notifications. We use a hybrid deployment. Generally speaking, after June 2020, all workspaces run on OVH.
United States The location of where an instance of our hosted offering is deployed is determined by the customer during onboarding.
Please reach out to support if you want to know the concrete subprocessor for your case.
AWS
Infrastructure that runs the cloud deployments and supports Rocket.Chat's internal processes
United States
MongoDB Cloud
Analytics and Backup Management
United States

Service Specific Sub-processors

Entity Name
Purpose
Data Processing Location
Stripe
Billing platform
United States
Xero
Accounting
United States
Zoho Corporation
Business operations such as email marketing, newsletter, CRM, customer support (Zoho Desk); electronic document signing:
Apple Push Notification Service, Firebase
Push notification service for iOS devices
Google
Email, file storage, collaboration tool
United States
Atlassian
Task management software (Jira)
United States

Innovation Service Specific Sub-processors

Entity Name
Purpose
Data Processing Location
Clearbit
Account Enrichment
United States
Appollo.io
Marketing and Sales Intelligence.
United States

Rocket.Chat Affiliates

Rocket.Chat affiliates involved in the processing of personal data will depend on the location of our users and their customers and the nature of the services we provide to you. By agreeing to the DPA, you agree all of these Sub-Processors may have access to Customer Data.
The following entities are members of the Rocket.Chat Group. Accordingly, they function as sub-processors to provide the Services.
Entity Name
Data Processing Location
Rocket.Chat Technologies Corp.
United States
Rocketchat Tecnologia LTDA
Brazil

Partners Joint Processors or Sub-processors

Entity Name
Purpose
Data Processing Location
Fabulor is a Rocket.Chat Official Partner. When we receive a lead from the EMEA and APAC region that classify under some contractual conditions, we may share this lead information to Fabulor for Sales, Marketing and Professional services purposes. Fabulor may access the following Lead's/Customer data for this purpose: Email; Contact Name; Country; Phone.
Belgium; Netherlands
CCNet
CCNet is a Rocket.Chat Official Partner. We may share the Lead/Customer's information with CCNet to reach out to them.
When we receive a lead from Germany, Austria and Switzerland we may share this lead information for Sales, Marketing and Professional services purposes. CCNet may access the following
Lead's/Customer data for this purpose: Email; Contact Name; Country; Phone.
Gießen, Germany
Sanwa
Sanwa Comtec is a Rocket.Chat Official Partner. We may share the Lead/Customer's information with Sanwa to reach out to them.
When we receive a Community Lead from Japan we may share this lead information to Sanwa for Sales, Marketing and Professional services purposes. Sanwa may access the following
Lead's/Customer data for this purpose: Email; Country; workspace ID.
Japan

Objecting to a subprocessor

You may object to a subprocessor by submitting your objection by email to [email protected] with the subject line “Subprocessor Objection," along with your name, company name, and name of the Rocket.Chat service, name of the subprocessor, and objectively justifiable grounds for objection unless otherwise provided for in your service agreement with Rocket.Chat which terms control.

Updates to this page

Due to the nature of our business, we are consistently updating the list and controls of our subprocessors.
For more information on Rocket.Chat's privacy practices, please visit our Privacy Policy. If you have questions regarding this page, please get in touch with us at [email protected].

Previous Versions of this Subprocessors List

Rocket.Chat is committed to transparency as part of its values. As such, we provide previous versions of our Agreements and Policies in our Agreements and Policies History.
Rocket.Chat versions receive support for six months after release.