Contents x
    Email Inboxes
      • Print
      • Dark
        Light
      • PDF
      Contents

      Email Inboxes

        • Print
        • Dark
          Light
        • PDF
        Article summary

        You can configure and manage different email inboxes or email accounts to communicate with other users or your Omnichannel customers via email channels.

        Set up a new email inbox

        • Before setting up email inboxes, ensure that you configure SMTP in the workspace Email settings.

        • You must enable the Omnichannel feature to use email inboxes. Additionally, agents and managers must be assigned.

        1. Go to Administration > Workspace > Email Inboxes.

        2. Click + New Email Inbox.

        Enter the following details:

        Field

        Description

        Inbox Info

        Active*

        Enable this option to set this email inbox as active.

        Email*

        Enter the email address.

        Description

        Enter a description for this email inbox.

        Sender Info

        Enter the sender’s information that will be displayed in the From: header of the emails you send.

        Department

        Select a department from the drop-down menu. Only members of the selected departments can view the emails.

        Configure Outgoing Mail (SMTP)

        Server*

        Enter the SMTP server URL.

        Port*

        Enter the server port.

        Username*

        Enter the server username.

        Password*

        Enter the server password.

        Connect with SSL/TLS

        Enable this option to use the SSL/TLS connection.

        For Outlook accounts, disable the SSL option under SMTP.

        Configure Incoming Mail (IMAP)

        Server*

        Enter the SMTP server URL.

        Port*

        Enter the server port.

        Username*

        Enter the server username.

        Password*

        Enter the server password.

        Maximum attempts to reconnect to the server*

        Enter the number of attempts of attempts the server must wait to reconnect.

        Connect with SSL/TLS

        Enable this option to use the SSL/TLS connection.

        Once you’ve set the values according to your requirements, click Save. Click Send test email to verify that the configuration was successful. The email inbox must be Active for this to work.

        Now that your email inbox is set up, your users or agents can receive emails within Rocket.Chat. The emails will be redirected to an available livechat room for the specified department, or to all departments if no department is selected. You can also set up multiple email inboxes for different purposes.

        Configure email inbox with 2FA

        If your email account has two-factor authentication enabled, connecting with your regular email password will result in an error. You need to generate an app password instead.

        To generate your app password, follow any of these guides according to your needs:

        Sign in with App Passwords - Google Account Help

        Manage app passwords for two-step verification

        Create and manage third-party app passwords

        Generate and manage third-party app passwords | Yahoo Help - SLN15241

        Was this article helpful?
        What's Next
        Rocket.Chat versions receive support for six months after release. End-of-life for any version is the last day of the month when support ends.