If you set up Instagram Direct app integration and a user sends you a message on your Instagram business page,
It appears in your Rocket.Chat workspace, just like any other Omnichannel conversation available for an agent to take it.
You can respond to the customer from your workspace, and they receive the response on Instagram.
You can also send and receive files during the conversation.
The integration also supports context from Instagram stories and posts within the incoming messages.
You must be an agent before you can receive omnichannel messages from Instagram.