The Rocket.Chat desktop app provides a centralized menu for managing downloads and configuring app behavior.
To access it, click the three-dot icon at the bottom of the left sidebar. It opens up the Customize and control app menu. From here, you can navigate to access downloads or configure settings.
Access downloaded files
The desktop app maintains a record of all files downloaded across your connected workspaces. To access downloads in the desktop app,
Click the three-dot menu at the bottom of the left sidebar.
Select Downloads.
All downloaded files are listed here, and you can search or filter the list using the following options:
Server: The workspace from which the file was downloaded.
Type: The file category: Images, Videos, Audio, or Text.
Status: Whether the download is paused or canceled.
For each file on the list, you can copy the link, show it in a folder, or remove it from the list.
Configure desktop app settings
To open the settings panel, click the three-dot icon at the bottom of the sidebar and select Settings. Settings are organized into two tabs: General and Certificates.
General settings
The General tab controls the desktop app's core behavior and appearance. You can find the following options here:
Field | Description |
|---|---|
Report errors to developers | Send error reports to the developers to help improve the app. If you installed the app from the Mac App store, this option is disabled and errors are reported through the Mac App Store report process. |
Toggle Dock Bounce on alert | Bounce the app icon in the dock to draw your attention when new alerts arrive. |
Hardware Acceleration | Enables hardware acceleration when available. The app will reload when it detects a change. |
Open Video Chat in Application Window | Enable this option to open video chats directly within the app window. If you installed the app from the Mac App store, this option is disabled. |
Remember video call window position | Save and restore the size and position of video call windows between sessions, so they reopen exactly as you left them. |
Transparent window effect | Enable the native vibrancy and transparency effect for the desktop app window. The app will automatically restart to apply your changes when this option is enabled or disabled. |
Tray Icon | Enable the tray icon for the desktop app to control how the application behaves when you close it. When enabled, closing the app does not fully quit it but continues running in the background and is hidden in the system tray. You can reopen the app at any time from the tray icon. When disabled, closing the app will completely quit Rocket.Chat, and it will no longer run in the background. On macOS, the icon appears in the menu bar at the top-right corner of your screen. |
Sidebar | Display the sidebar on the left side of the desktop app window, where you can access your server list, alongside the key controls for downloads and settings. |
Theme | Choose the color theme for your desktop app. The available options are:
|
Default Browser | Choose which browser opens external links from the app. The available options are:
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Outlook Calender Sync Interval | Set how frequently (in minutes) Outlook syncs calendar events. |
Field | Description |
|---|---|
Report errors to developers | Send error reports to the developers to help improve the app. On Windows, this option is enabled by default. |
Enable Flash Frame | Flash the window to attract the user's attention when new alerts arrive. |
Hardware Acceleration | Enables hardware acceleration when available. The app will reload when it detects a change. |
Fallback Screen Capture for Video Calls | Disable Windows Graphics Capture to enable screen sharing in Remote Desktop sessions. The app restarts when you change this option. |
Open Video Chat in Application Window | Enable this option to open video chats directly within the desktop app window. |
Remember video call window position | Save and restore the size and position of video call windows between sessions, so they reopen exactly as you left them. |
Tray Icon | Enable the tray icon for the desktop app to control how the application behaves when you close it. When this option is enabled, closing the app does not fully quit it but continues running in the background and is hidden in the system tray. You can reopen the app at any time from the tray icon. When this option is disabled, closing the app will completely quit Rocket.Chat, and it will no longer run in the background. On Windows, the tray icon is located in the notification area at the bottom-right corner of your taskbar. Right-click the Rocket.Chat icon to show, hide, or quit the application. |
Minimize on close | With this option enabled, the app will be minimized when closed and continue running in the background. When this option is disabled, the app quits when closed. When the Tray Icon setting is enabled, this setting is enabled by default. If the Tray Icon setting is disabled, this setting can be changed. |
Sidebar | Display the sidebar on the left side of the desktop app window to access your list of workspaces. |
Menu bar | Display the menu bar at the top of the desktop application to access key controls. Note that both the Sidebar and the Menu bar cannot be disabled at the same time. At least one option must be enabled. |
NTLM Credentials | Allow NTLM credentials to be used when connecting to a server. When this option is enabled, you can enter the domains (as comma-separated values) that will use the credentials. Use |
Theme | Choose the color theme for your desktop app. The available options are:
|
Default Browser | Choose which browser opens external links from the app. The available options can include:
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Outlook Calender Sync Interval | Set how frequently (in minutes) Outlook syncs calendar events. By default, the value is 60. |
Clear Screen Capture Permissions | Removes all screen capture permissions previously granted to workspaces. After clearing, the app prompts for permission again the next time a workspace requests screen capture access. |
Certificate settings
The Certificates tab shows how the desktop app has handled invalid SSL/TLS certificates encountered when connecting to servers or loading workspace content. When the app encounters an invalid certificate (for example, self-signed or expired), it prompts you to trust or reject it. Your choice is recorded in this tab for later review or modification. You can remove a domain from either list, and the app will prompt you again the next time it encounters that domain's certificate.
Trusted Certificates: Domains with invalid certificates that you chose to trust. The app will connect to these domains without further warnings.
Not Trusted Certificates: Domains with invalid certificates that you chose not to trust. The app will block connections to these domains.
Valid certificates are accepted automatically and do not appear here. This tab only tracks decisions made for certificates flagged as invalid.
Developer settings
The Developer tab is displayed when the Developer mode is enabled in the app. Enable the Developer mode from the Help drop-down menu in the top menu bar.
The following logging settings are available in the Developer tab:
Field | Description |
|---|---|
Verbose Logging | When this option is enabled, all console outputs are written to the log file. When this option is disabled, only errors and important messages are saved, keeping logs smaller and focused. |
Verbose Outlook Calendar Logging | Enable detailed Exchange/NTLM debug logs for troubleshooting Outlook Calendar integration issues. |
Detailed Events Logging | Enable this option to log full event data exchanged between Outlook and Rocket.Chat during calendar sync. This is useful for diagnosing sync issues. |