Name of Product/Version: Rocket.Chat / 4.54.0
Platform: iOS
Report Date: March 14, 2025
Product Description: Rocket.Chat is a customizable open source communications platform for organizations with high standards of data protection. It enables real-time conversations between colleagues, with other companies, or with your customers, across devices on the web, desktop, or mobile. While our commitment is to ensure accessibility within the team collaboration product, we acknowledge that users may interact with third-party integrations, plugins, or content. These components are beyond our direct control, and their accessibility may vary.
Contact information: [email protected]
Website: Accessibility Statement
Applicable Standards/Guidelines
This report covers the degree of conformance with the following accessibility standards/guidelines:
Standard/Guideline | Included in report |
|---|---|
Level A: Accessibility program running Level AA: Accessibility program running Level AAA: No | |
Level A: Accessibility program running Level AA: Accessibility program running Level AAA: No |
Terms
The terms used in the Conformance Level information are defined as follows:
Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criterion.
Does Not Support: The majority of product functionality does not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can only be used in WCAG 2.0 Level AAA.
For criteria marked “Supports,” substantial conformance with the criterion by the product or service has been determined through the Evaluation Testing, which includes a mix of external audit—conducted by an expert in the field—and self-assessment by the Rocket.Chat team.
In the tables below, for all criteria marked “Not Applicable,” the specific feature covered by that criterion is not part of the product. For example: If keyboard navigation is not the main form of navigation in the mobile platform and by design the content is optimized for easier vertical scrolling, then WCAG criterion 2.4.1 Bypass Blocks, will be marked “Not Applicable."
WCAG Criterion | Results | Remarks and explanations |
|---|---|---|
Partially Supports | Estimated release date: June - 2025 | |
Not Applicable | Rocket.Chat Mobile does not generate or modify media files. If an audio-only or video-only file is uploaded without a text alternative, it is the responsibility of the content author to provide one before uploading. | |
Not Applicable | Rocket.Chat Mobile does not provide automated captioning for prerecorded videos. Content authors must ensure that captions are included in the file before uploading to the chat. | |
1.2.3 Audio Description or Media Alternative (Prerecorded) (A) | Does Not Support | Estimated release date: February - 2026 |
Not Applicable | Rocket.Chat does not provide native live-streaming services or live captioning. If live video or audio is shared through external services, captions must be handled by the respective platform or tool used | |
Not Applicable | Rocket.Chat Mobile does not modify or process uploaded media files. Content authors must embed audio descriptions within the video file before uploading to the chat. | |
Does Not Support | Estimated release date: February - 2026 | |
Supports | No remarks | |
Supports | No remarks | |
Supports | No remarks | |
Does Not Support | Estimated release date: April - 2025 | |
Does Not Support | Estimated release date: May - 2025 | |
Supports | No remarks | |
Does Not Support | Estimated release date: March - 2025 | |
Does Not Support | Estimated release date: February - 2025 | |
Supports | No remarks | |
Partially Supports | Estimated release date: July-2025 | |
Supports | No remarks | |
Not Applicable | This is not required for native mobile applications | |
Supports | No remarks | |
Does Not Support | Estimated release date: March - 2026 | |
Does Not Support | Estimated release date: March - 2026 | |
Does Not Support | Estimated release date: April - 2026 | |
Supports | No remarks | |
Does Not Support | Estimated release date: July - 2025 | |
Supports | No remarks | |
Not Applicable | On mobile devices, the primary mode of interaction is touch-based rather than keyboard navigation. The screen size is much smaller, and content is generally optimized for easier vertical scrolling. In mobile app design, interfaces are streamlined to fit smaller displays and minimize the repetition of elements like navigation bars or footers, which would require a "bypass" feature on desktop web environments. The app’s structure and layout are designed to be mobile-first, where the content flow and navigation are more straightforward | |
Does Not Support | Estimated release date: August - 2025 | |
Does Not Support | Estimated release date: February - 2026 | |
Supports | No remarks | |
Supports | No remarks | |
Does Not Support | Estimated release date: September - 2025 | |
Does Not Support | Estimated release date: May - 2026 | |
Supports | No remarks | |
Supports | No remarks | |
Supports | No remarks | |
Supports | No remarks | |
Supports | No remarks | |
Does Not Support | Estimated release date: November -2025 | |
Supports | No remarks | |
Supports | No remarks | |
Supports | No remarks | |
Supports | No remarks | |
Does Not Support | Estimated release date: October - 2025 | |
Does Not Support | Estimated release date: April - 2025 | |
Does Not Support | Estimated release date: October - 2025 | |
Not Applicable | No remarks | |
Supports | No remarks | |
Partially Supports | Estimated release date: December - 2025 | |
Does Not Support | Estimated release date: December - 2025 |
© 2025 Rocket.Chat Inc. All rights reserved. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The information contained in this document represents the current view of Rocket.Chat Inc. on the issues discussed as of the date of publication. Rocket.Chat cannot guarantee the accuracy of any information presented after the date of publication.
Rocket.Chat’s WCAG 2.1 conformance reports provide the information included in ITI’s “VPAT® 2.4Rev WCAG (March 2022)” template. “Voluntary Product Accessibility Template” and “VPAT” are registered service marks of the Information Technology Industry Council (ITI). This document includes material copied from or derived from the Web Content Accessibility Guidelines (WCAG 2.1). Copyright © 2017-2018 W3C® (MIT, ERCIM, Keio, Beihang). This document is not the Web Content Accessibility Guidelines (WCAG) and should not be used as a substitute for it. Excerpts of WCAG are referenced solely for purposes of detailing Rocket.Chat’s conformance with the relevant provisions. A full and complete copy of the Guidelines is available from the W3C WAI.
Rocket.Chat regularly updates its websites and provides new information about the accessibility of products as that information becomes available.
Customization of the product voids this conformance statement from Rocket.Chat. Customers may make independent conformance statements if they have conducted due diligence to meet all relevant requirements for their customization.
This document is for informational purposes only. ROCKET.CHAT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.