Name of Product/Version: Rocket.Chat / 4.54.0
Platform: Web Application
Report Date: March 27, 2025
Product Description: Rocket.Chat is a customizable open-source communications platform for organizations with high standards of data protection. It enables real-time conversations between colleagues, with other companies or with your customers, across devices on web, desktop or mobile. While our commitment is to ensure accessibility within the team collaboration product, we acknowledge that users may interact with third-party integrations, plugins, or content. These components are beyond our direct control, and their accessibility may vary.
Contact information: [email protected]
Website: Accessibility Statement
Applicable Standards/Guidelines
This report covers the degree of conformance with the following accessibility standards/guidelines:
Standard/Guideline | Included in report |
|---|---|
Level A: Accessibility program running Level AA: Accessibility program running Level AAA: No | |
Level A: Accessibility program running Level AA: Accessibility program running Level AAA: No |
Terms
The terms used in the Conformance Level information are defined as follows:
Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criterion.
Does Not Support: The majority of product functionality does not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can only be used in WCAG 2.0 Level AAA.
For criteria marked “Supports,” substantial conformance with the criterion by the product or service has been determined through the Evaluation Testing, which includes a mix of external audit—conducted by an expert in the field—and self-assessment by the Rocket.Chat team.
In the tables below, for all criteria marked “Not Applicable,” the specific feature covered by that criterion is not part of the product. For example:
If pre-recorded audio-only or video-only content is not part of a product, then WCAG criterion 1.2.1 Audio-only and Video-only (Prerecorded) will be marked “Not Applicable.”
WCAG Criterion | Results | Remarks and explanations |
|---|---|---|
Does not support | No remarks | |
Not applicable | No remarks | |
Not applicable | No remarks | |
1.2.3 Audio Description or Media Alternative (Prerecorded) (A) | Does not support | E.g., alt text once uploading files (same as planned on mobile). |
Not applicable | No remarks | |
Not applicable | No remarks | |
Does not support | Possibly compliant but worth a review | |
Does not support | Possibly compliant but worth a review | |
Supports | Worth a quick review on few specific items | |
Supports | No remarks | |
Supports | No remarks | |
Supports | No remarks | |
Supports | No remarks | |
Supports | Worth a review scanning the application with contrast ratio tool. | |
Supports | No remarks | |
Supports | No remarks | |
Supports | Chat is compliant, admin is challenging b/c of the permission table | |
Supports | No remarks | |
Does not support | Possibly compliant but worth a review | |
Does not support | Possibly compliant but worth a review | |
Does not support | Needs review after 7.0 launch | |
Does not support | Design has already mapped majority of places missing the keyboard nav and also has set how the navigation order. | |
Supports | No remarks | |
Does not support | Toast messages should have a accessibility setting for timing adjustment | |
Does not support | No remarks | |
Does not support | Not prioritized | |
Supports | A MVP is in place, but a few opportunities may be found through the accessibility program | |
Supports | No remarks | |
Does not support | Needs review after 7.0 launch | |
Supports | No remarks | |
Does not support | This criterion aligns with the goals of the User Productivity Tools (New Navigation) project. | |
Supports | No remarks | |
Supports | No remarks | |
Does not support | Not prioritized | |
Supports | No remarks | |
Supports | No remarks | |
Does not support | Not prioritized | |
Supports | No remarks | |
Does not support | Not prioritized | |
Supports | No remarks | |
Supports | No remarks | |
Supports | This criterion aligns with the goals of the User Productivity Tools (New Navigation) project. | |
Supports | No remarks | |
Does not support | Needs to follow the same plan we have for the mobile accessibility program | |
Supports | No remarks | |
Does not support | Needs to follow the same plan we have for the mobile accessibility program | |
Does not support | Not prioritized | |
Supports | No remarks | |
Does not support | No remarks | |
Does not support | Needs to follow the same plan we have for the mobile accessibility program |
© 2025 Rocket.Chat Inc. All rights reserved. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The information contained in this document represents the current view of Rocket.Chat Inc. on the issues discussed as of the date of publication. Rocket.Chat cannot guarantee the accuracy of any information presented after the date of publication.
Rocket.Chat’s WCAG 2.1 conformance reports provide the information included in ITI’s “VPAT® 2.4Rev WCAG (March 2022)” template. “Voluntary Product Accessibility Template” and “VPAT” are registered service marks of the Information Technology Industry Council (ITI). This document includes material copied from or derived from the Web Content Accessibility Guidelines (WCAG 2.1). Copyright © 2017-2018 W3C® (MIT, ERCIM, Keio, Beihang). This document is not the Web Content Accessibility Guidelines (WCAG) and should not be used as a substitute for it. Excerpts of WCAG are referenced solely for purposes of detailing Rocket.Chat’s conformance with the relevant provisions. A full and complete copy of the Guidelines is available from the W3C WAI.
Rocket.Chat regularly updates its websites and provides new information about the accessibility of products as that information becomes available.
Customization of the product voids this conformance statement from Rocket.Chat. Customers may make independent conformance statements if they have conducted due diligence to meet all relevant requirements for their customization.
This document is for informational purposes only. ROCKET.CHAT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.