Set up Rocket.Chat Voice Permissions

After successfully configuring your WebRTC settings or SIP integration, the final configuration step is to define which users have access to the calling features. Follow these steps to configure the appropriate role permissions that’ll allow users to start making voice calls from your workspace:

1. Navigate to Manage > Workspace > Settings > Permissions.

2. Locate the roles for the users you want to grant calling access to (for example, user or a custom role).

3. Enable the following permissions as needed:

   Permission	Description
   Allow Internal Voice Calls	Essential for standard WebRTC calls and allows workspace members to make voice calls to one another.
   Allow External Voice Calls	Allows users to place and receive calls through the SIP provider, including PSTN calls. This works only when SIP integration is fully configured.

Once the necessary permissions have been set up, end users can follow the Rocket.Chat Voice User Guide to make and receive voice calls in Rocket.Chat.