With Rocket.Chat Voice configured in your workspace, you can now make and receive voice calls directly within Rocket.Chat. Whether you’re connecting with a teammate or transferring an existing call to another user, this guide explains how workspace users can get the most out of the voice calling features in Rocket.Chat.
Starting a call
You can easily start a voice call with any user by using the workspace dialpad or from a direct message (DM).
Option 1: Start a call using the dialpad
Click the New voice call icon
from the top main menu.In the call window pop-up, select the username or type the extension number you wish to dial.
Click the Device Settings icon
to review and adjust your audio and speaker preferences before dialing.Finally, click the Call button.
Option 2: Start a call from DM
Open a direct message (DM) with the user you want to call.
Click the Voice Call icon
in the room menu bar to start the call. Alternatively, click the Voice Call icon from the user’s profile card.A call window pops up with the receiver’s name already pre-filled.
Click the Device Settings icon
to review and adjust your audio and speaker preferences before dialing.Finally, click the Call button.
Before initiating a call, you can check the recipient’s presence status (online, offline, busy, or away) in the call window to see whether they’re currently available to recieve the call.
When you initiate a call:
A call widget appears at the top of your workspace.
The call widget rings the recipient and shows the call status and connection progress.
Outgoing call
Receiving a call
When you receive a call in Rocket.Chat, a call widget rings at the top of your workspace to notify you. It displays the caller’s name and provides options to handle the call:
Incoming call
Click the Accept icon to answer and begin the conversation.
Click the Decline icon to reject the call.
You can drag the call widget anywhere on your screen while you’re working.
Call controls
When you are having a voice call inside a DM room, the in-room view is displayed. The following screenshot shows an example:
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Outside DM rooms, the call widget is displayed. The following screenshot shows an example:
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The following table describes several controls that help you manage the conversation effectively.
Control | Description |
|---|---|
Mute/Unmute | Toggles your microphone on or off. Mute yourself when you need privacy or when there is background noise. |
Hold | Temporarily pauses the call without disconnecting. The other user is placed on hold. |
Transfer call | Redirect the current call to another available user in your workspace. Refer to Transfer a call section for more details. |
Audio control | Opens the device settings menu, allowing you to select and configure your preferred microphone and speaker. |
End call | Disconnect from the current call. |
Hide chat | The Hide chat option collapses the chat room and expands the call screen. To view the chat room again, click the Show chat button |
Direct message | Return to the direct message with the user on the current call. |
Share screen | Refer to the screen sharing section for details. |
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Transferring a call
The transfer feature allows you to redirect the current call to a team member who is better equipped to assist with the conversation.
To transfer the call to another user,
Click the transfer icon
from the call control.In the transfer modal, enter the username or number you want to transfer the call to.
Click Hangup and transfer call.
Once the transfer is initiated, the call ends for you and immediately begins ringing for the new recipient.
Outgoing call transfer
Incoming call transfer
In-chat call details
Immediately after a voice call ends, a summary is automatically posted to the direct message (DM) room associated with the call. This record includes the following details:
The user who initiated the call.
The total call duration.
The final outcome of the call to know if the call was successfully completed, transferred to someone else, unanswered, or failed because of an error.
The call info button
gets more details about the call. Click the call info button to view the details.
Access voice call info and history
To view your full voice call history:
Click the Call History icon
from the main menu.The call history list displays all voice calls associated with your account.
Each call entry shows the following information:
Field | Description |
|---|---|
Contact | The username or contact involved in the call. |
Type | Indicates if the call was incoming or outgoing. |
Status | The final outcome of the call (Ended, Transferred, Not Answered, or Failed). |
Date | When the call was initiated. |
Quick actions | Click the kebab menu (⋮) next to any record to access these options:
|
Search and filter call history
Searching: Use the search bar to find calls by contact name.
Filtering: Narrow down the call history list using these filter options:
Filter options
Description
Direction
Sort the call history by the direction of the call.
Outbound: Outgoing calls that you initiated.
Inbound: Incoming calls made to you.
All Directions: Both outbound and inbound calls.
Status
Filter call history by the call status.
Ended: The call completed successfully.
Transferred: The call was transferred to another user or contact.
Not answered: The call was not answered.
Failed: The call failed due to an error.
View voice call info
The Call info panel provides more details about a specific call. There are two ways to access the Call info panel:
From call history: Click on any call record in your call history list.
From a DM: Click the call info icon
on the call summary card from the DM.
Once the panel is open, you will find the following information:
Contact: The contact or username of the user involved.
Type: Specifically identifies the call as an Incoming Voice Call or Outgoing Voice Call.
Outcome: The final call status (e.g., Successfully Ended, Transferred, Not Answered, or Failed).
Timestamp: The precise date and time the call occurred.
Call ID: A unique alphanumeric identifier for the specific call.
Directly from the bottom of the Call info panel, you can perform these quick actions:
Direct message: Instantly enter the DM room with the contact.
Call: Start a new voice call with the user.
Screen sharing 
With Rocket.Chat version 8.3.0, voice calls include screen sharing (in beta) for improved team collaboration. By default, screen sharing is enabled in the workspace. Admins can enable or disable the screen sharing setting from Manage > Workspace > Settings > Team voice calls (VoIP) > WebRTC Settings.
To share your screen during a call, click the Share screen button 
from the call controls.
Once a user starts sharing their screen, users have the following screen options:
Pin the shared screen: Click the Pin icon
at the bottom-right to expand the screen and keep it in view. Click the Unpin icon 
to go back to the default screen view.Stop sharing the screen: Click the Stop sharing button on the shared screen, or click the Stop sharing screen icon
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from the call controls.
The following screenshot shows an example of screen sharing in progress in a voice call:
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To view the shared screen in full-screen mode, hide the chat and pin the screen. Now you can view the full screen.
Screen sharing stops automatically if the call is transferred.
With Rocket.Chat Voice, you have a powerful tool that improves team coordination and collaboration, making it easier to stay connected and responsive. Enjoy the benefits of integrated voice calling in Rocket.Chat!