Support Center
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    Support Center

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    Article summary

    Welcome to the Rocket.Chat Support Center, where we are dedicated to providing exceptional service and ensuring the smooth operation of your Rocket.Chat environment.

    A robust support system is very important in today's fast-changing digital world. We know this and have carefully made a support system for all our users. Whether you're a premium client or a community enthusiast, we ensure that your queries and concerns are addressed promptly and efficiently.

    1. Support for premium plans:

      • If you've chosen pro or enterprise plans, you're entitled to direct support from our support team. This ensures that experts who understand the platform's intricacies address any challenges you face.

      • Dive deeper into the prerequisites of the support provided for premium customers.

      • Learn about all the available ways we support your workspace and choose the one that best fits your needs.

      • Understand our ticketing system and SLAs.

    2. Starter and community plan: Opting for the Starter or community plan grants you access to our vibrant peer-to-peer community assistance. The community members often provide insights and solutions to common challenges. Additionally, our extensive documentation serves as a comprehensive guide, ensuring that most of your questions are addressed without needing external assistance.

    Explore the premium support plans chapter for a more detailed understanding of Rocket.Chat's support nuances, especially for premium users.


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