As a leader in secure and compliant collaboration solutions, Rocket.Chat offers a range of plans to suit the diverse needs of its user base. Our plans are designed to provide optimal features and flexibility for individuals and small teams to large enterprises. This document details our Enterprise, Pro, Starter, and Community plans, helping you choose the best fit for your organization.
We define Enterprise, Pro and Starter plans as premium plans.
Enterprise plan
The Rocket.Chat Enterprise plan is designed for large-scale organizations that need a comprehensive, secure, and highly customizable communication solution. Designed to meet the demands of enterprises and industries with strict regulatory requirements, this plan emphasizes high performance, reliability, and advanced integrations.
Key features:
Large-scale capacity: Built for extensive, compliance-oriented environments.
Advanced capabilities: Supports multiple server instances, microservices architecture, and advanced user management, including guest access.
Compliance tools: Tools designed to meet complex regulatory and compliance standards.
Customization and integration: Greater flexibility in customization and integration with existing systems.
Priority support: Access to the priority support and dedicated account management.
Hosting: Premium and dedicated SaaS hosting environments.
Scalability and reliability: Designed for high scalability and reliability, suitable for mission-critical operations.
Add-on support: Option to purchase add-ons such as Rocket.Chat AI, VoIP, and MAC to enable advanced features.
Ideal for:
Large enterprises: Organizations that require a scalable, secure, and customizable collaboration solution.
Highly compliance industries: Such as finance, healthcare, and government, where compliance and reliability are critical.
Pro plan
Available from Rocket.Chat version 6.5 or higher, the Rocket.Chat Pro plan is designed for growing organizations that need enhanced features and expanded support. This plan offers increased user capacity, additional premium capabilities, and a seamless collaboration experience which is ideal for businesses scaling their operations.
Key features:
User capacity: Supports up to 500 users.
Monthly active contacts: Supports up to 100 omnichannel contacts.
Customization: Allows removal of the Rocket.Chat watermark.
Support & hosting: Comes with standard support and Premium/Dedicated SaaS hosting options.
Ideal for:
Scaling organizations: Perfect for businesses expanding their use of premium features.
Enhanced support requirements: Additional support and hosting services for more complex operational needs.
Starter plan
The Starter plan is automatically provisioned when you install or upgrade to Rocket.Chat version 6.5 or higher. It offers free access to most premium features, with usage limitations. As your workspace grows or usage increases, you may be moved to a trial license to continue uninterrupted service, with the option to upgrade to a paid plan (Pro or Enterprise) or switch back to the Community plan.
Key features:
User capacity: Supports up to 50 users.
Monthly active contacts: Supports up to 100 omnichannel contacts.
Premium features: Access to premium features like read receipts, multiple queues, and more.
Notifications & apps: Unlimited push notifications and a broad app selection.
Channel access: Full access to all channels, including WhatsApp (omnichannel).
Matrix federation: Full support for Matrix federation.
Usage and scalability:
Ideal for smaller environments: Perfect for trial phases, small teams, or personal projects.
Flexible scaling options: Upgrade or adjust your usage if you exceed the Starter plan limits.
Open source commitment: Easily switch to the Community plan for a fully open-source experience.
Community
Rocket.Chat Community is the free, open-source and self-hosted version of the Rocket.Chat platform, designed for teams that value data ownership and the flexibility of managing their own infrastructure.
Key features:
Open source: Free to use, modify, and distribute, with source code available on GitHub.
Self-hosted: Deploy on your own servers for complete data control and enhanced privacy.
Core chat features: Includes essential functionalities such as messaging, group chats, and file sharing.
Customization and integration: Supports integration with external tools and customization to fit specific needs.
Community support: Maintained by an active user and developer community with access to documentation, forums, and online guides.
Limitations: Does not include advanced features, enterprise-grade support, or hosting options available in premium plans.
Ideal for:
Self-managed environments: Best suited for teams with in-house technical capabilities to manage and maintain their own infrastructure.
Privacy-conscious organizations: Ideal for those prioritizing complete data control and ownership.
Open-source adopters: Perfect for users who prefer or require open-source software for flexibility and customization.
Plan comparison and pricing
For a detailed comparison of all Rocket.Chat plans, including features, limits, and pricing, please visit our pricing page.
Rocket.Chat is committed to evolving with the needs of modern organizations. With a flexible range of plans, we ensure teams of all sizes can access the tools they need for secure, scalable, and efficient communication.
Need help choosing a plan? Our support team is here to assist you with any questions.