Communicate with Team Voice Calls (VoIP)

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The Team Voice Calls feature is currently in beta. Report any issues to Rocket.Chat support.

Cloud-based VoIP has redefined business communication, empowering teams to connect from anywhere without relying on physical phone lines. With Team Voice Calls in Rocket.Chat, VoIP is fully integrated into your workspace, allowing your team to make and receive calls without switching between apps or external systems. This add-on elevates collaboration, bringing a new level of responsiveness and engagement directly into Rocket.Chat.  It transforms Rocket.Chat into an all-in-one communication platform, connecting your team over text and voice in a single, unified workspace.

This documentation provides a comprehensive guide to Team Voice Calls, detailing configuration for administrators and usage instructions for team members.

Key features of Team Voice Calls include:

  • Direct calling: Instantly start or receive calls with team members within the Rocket.Chat workspace.

  • Extension management: Admins can assign unique extensions to users, enabling quick, direct dialing.

  • Call transfers: Seamlessly transfer active calls to ensure users reach the right team member.

  • Availability settings: Users can control their availability to receive calls, enhancing flexibility.

Getting started with Team Voice calls

Team Voice Calls is an add-on for Rocket.Chat that enables direct voice calling within your workspace. To activate this feature, contact our Sales team to purchase the add-on. Once enabled, you’ll receive the  configuration files for setting up the required FreeSWITCH server that powers Team Voice Calls.

Next steps: