Communicate with Team Voice Calls (VoIP)

The Team Voice Calls feature is currently in beta. Report any issues to Rocket.Chat support.

Cloud-based VoIP has revolutionized how businesses connect, freeing teams from the limitations of traditional phone lines. Team Voice Calls is a VoIP-based add-on for Rocket.Chat that enables voice calling directly within your workspace.

Powered by FreeSWITCH and SIP.js, this add-on enables real-time voice communication without switching apps or relying on external systems. It elevates collaboration by unifying text and voice communication within Rocket.Chat, boosting team responsiveness and engagement.

Key features

Some key features of Team Voice Calls include:

Direct calling: Make and receive voice calls with any user within and outside your workspace. External calls require some additional custom configurations.
Extension management: Admins can assign unique extensions to users, replicating a traditional PBX system.
Call transfers: Smoothly transfer active calls to other users or extensions without interruption.
Availability settings: Users can set their call availability status to control incoming calls.
Integrated communication: Voice calls are fully integrated with Rocket.Chat’s messaging, file sharing, and collaboration suite for a seamless experience.

Next steps

Depending on your role, here’s where to go next:

Workspace admins: Delve into the Team Voice Calls Admin Guide to understand the system architecture, check system requirements, and learn how to set up voice calling in your workspace.
End users: Visit the Team Voice Call User Guide to learn how to initiate and receive calls, manage your availability, and utilize other calling features directly within Rocket.Chat.