You can enable and configure various SMS gateways on your workspace. To access this menu, navigate to Administration > Workspace > Settings > SMS.
Enabled: This lets you enable or disable SMS service on your server.
Service: Select the available SMS services e.g. Twilio.
Omnichannel Department (Default): If set, all new incoming chats initiated by this integration are routed to this department.
External frame
Use an external frame to embed Rocket.Chat into your own solution or interact with your CRM.
External frame enabled: Turn on to enable external frame.
External frame URL: Add the URL of your external frame.
Encryption key (JWK): If provided, it encrypts the user's token with the provided key, and the external system needs to decrypt the data to access the token.
Twilio
Account SID: Your account's SID. It is provided by Twilio.
Auth Token: Your Twilio auth token
File Uploads Enabled: When enabled, file uploads will be active in SMS
Accepted Media Types: Comma-separated list of media types. Leave it blank to accept all media types.