Subprocessors
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    Subprocessors

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    Article summary

    Effective Date: May 29th, 2023

    We have updated this policy. For the previous version of this policy, please visit the agreements and policies history.

    The list below identifies subcontractors (subprocessors) that Rocket.Chat may be used to process personal data while provisioning our services.

    What is a Subprocessor?

    A subprocessor is a third-party data processor engaged by Rocket.Chat, including entities from within the Rocket.Chat Group, who has or potentially will have access to or process Service Data (which may contain personal data). Rocket.Chat engages different types of subprocessors to perform various functions, as explained in the tables below.

    Due diligence

    Rocket.Chat undertakes to use a commercially reasonable selection process to evaluate the security, privacy, and confidentiality practices of proposed subprocessors that will or may have access to or otherwise process service data.

    Infrastructure subprocessors – service data storage and processing

    Entity name

    Purpose

    Data hosting location

    Amazon Web Services,

    OVH

    We use OVH to underlying the infrastructure of our hosted offering, marketplace, open community server, and other services such as push notifications. We use a hybrid deployment. Generally speaking, after June 2020, all workspaces run on OVH.

    United States.

    The customer determines the location where an instance of our hosted offering is deployed during onboarding.

    Please reach out to support if you want to know the concrete subprocessor for your case.

    AWS

    Infrastructure that runs the cloud deployments and supports Rocket.Chat's internal processes

    United States

    MongoDB Cloud

    Analytics and Backup Management

    United States

    Service-specific subprocessors

    Entity name

    Purpose

    Data processing location

    Stripe

    Billing platform

    United States

    Xero

    Accounting

    United States

    Zoho Corporation

    Business operations such as email marketing, newsletter, CRM, customer support (Zoho Desk); electronic document signing:

    Apple Push Notification Service, Firebase

    Push notification service for iOS devices

    Google

    Email, file storage, collaboration tool

    United States

    Atlassian

    Task management software (Jira), internal documentation (Confluence)

    United States

    Document360

    Public documentation, terms and policies.

    United States

    Oracle

    Financial transactions, procurement, supply chain operations

    United States

    Innovation service-specific subprocessors

    Entity name

    Purpose

    Data processing location

    Clearbit

    Account Enrichment

    United States

    Appollo.io

    Marketing and Sales Intelligence.

    United States

    Rocket.Chat affiliates

    Rocket.Chat affiliates involved in processing personal data will depend on the location of our users and their customers and the nature of the services we provide to you. By agreeing to the DPA, you agree that all of these Sub-Processors may have access to Customer Data.

    The following entities are members of the Rocket.Chat Group. Accordingly, they function as sub-processors to provide the Services.

    Entity name

    Data processing location

    Rocket.Chat Technologies Corp.

    United States

    Rocketchat Tecnologia LTDA

    Brazil

    Partners joint processors or subprocessors

    Entity name

    Purpose

    Data processing location

    Fabulor.eu

    Fabulor is a Rocket.Chat Official Partner. When we receive a lead from the EMEA and APAC region that qualifies under some contractual conditions, we may share this lead information with Fabulor for Sales, Marketing, and Professional services purposes. For this purpose, Fabulor may access the following Lead/Customer data: email, Contact Name, country, and phone.

    Belgium; Netherlands

    CCNet

    CCNet is a Rocket.Chat Official Partner. We may share the Lead/Customer's information with CCNet to reach out to them.

    When we receive a lead from Germany, Austria, and Switzerland, we may share this lead information for Sales, Marketing, and Professional services purposes. CCNet may access the following

    Lead's/Customer data for this purpose: Email, Contact Name, Country, Phone.

    Gießen, Germany

    Sanwa

    Sanwa Comtec is a Rocket.Chat Official Partner. We may share the Lead/Customer's information with Sanwa to reach out to them.

    When we receive a Community Lead from Japan, we may share this lead information with Sanwa for Sales, Marketing, and Professional services purposes. Sanwa may access the following

    Lead's/Customer data for this purpose: Email, Country, workspace ID.

    Japan

    Objecting to a subprocessor

    You may object to a subprocessor by submitting your objection by email to [email protected] with the subject line “Subprocessor Objection," along with your name, company name, and name of the Rocket.Chat service, name of the subprocessor, and objectively justifiable grounds for objection unless otherwise provided for in your service agreement with Rocket.Chat which terms control.

    Updates to this page

    Due to the nature of our business, we are consistently updating the list and controls of our subprocessors.

    For more information on Rocket.Chat's privacy practices, please visit our privacy policy. If you have questions regarding this page, please get in touch with us at [email protected].

    Rocket.Chat is committed to transparency as part of its values. As such, we provide previous versions of our agreements and policies in our agreements and policies history.


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