Why is my connection slow or why can’t the iOS app connect?
If your connection is slow or inconsistent, the most common cause is that WebSocket connections are not working correctly.
When WebSockets fail:
The web client falls back to HTTP (XHR)
This fallback is significantly slower and less reliable
This issue is usually caused by a misconfigured reverse proxy.
How do I check if WebSockets are working?
Steps:
Open Chrome and go to your workspace
Right-click anywhere on the page and select Inspect
Go to the Network tab and refresh the page
In the filter bar, select WS (WebSocket)
Look for a connection similar to:
wss://your-domain/websocketClick the WebSocket connection and check the Status Code. A successful connection should show:
101 Switching ProtocolsCheck the Response Headers. You should see:
Connection: Upgrade Upgrade: websocket Sec-WebSocket-Accept: <value>