Troubleshoot

Configure how troubleshooting is handled in your workspace

To access this section, go to Administration > Workspace > Settings > Troubleshoot.

We recommend these settings be altered only with the guidance of the Rocket.Chat Development or Support Teams. Do not touch them if you don't know what you are doing!

• Disable Notifications: This setting completely disables the notifications system. When enabled, sounds, desktop, mobile, and email notifications immediately stopped.

• Presence broadcast disabled internally: This shows if the presence broadcast is disabled automatically. This can occur in workspaces with no Premium License Application and over 200 concurrent users.

• Disable Presence Broadcast: This setting prevents all instances from sending the users' status changes to their clients, keeping all users with their presence status from the first load.

• Disable Instance Broadcast: Setting this to true prevents the Rocket.Chat instances from sending events to the other instances. It may cause syncing problems and misbehavior.

• Disable Sessions Monitor: This setting stops the processing of user sessions, causing the statistics to stop working correctly.

• Disable Live Chat Activity Monitor: Activating this setting stops the processing of Live Chat contacts sessions, causing the statistics to stop working correctly.

• Disable Data Exporter Processor: This setting stops the processing of all export requests from users, so they will not receive the link to download their data.

• Disable Teams mention: This disables the teams mention feature, preventing users from being able to mention a team by name in a message.

• Force browsers to clear networking cache based on version change: This setting allows browsers to clear the cache based on the provided version.