Twitter App
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    Twitter App

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    • PDF

    Article summary

    Please be aware that the current Twitter integration facilitated by Rocket.Chat Twitter app has been deprecated. This change follows unilateral amendments to the terms and conditions by Company X (formerly known as Twitter), which has impacted the ability to manage Twitter customer messages directly within Rocket.Chat. Our team is diligently investigating alternative solutions to re-establish this integration. We will provide updates and documentation on a new app designed to deliver an enhanced integration experience as soon as a resolution is found.

    It is a paid subscription that costs you $25 monthly.

    You must have the Omnichannel feature enabled and have agents and managers assigned to receive and send Omnichannel messages.

    Install Twitter app

    To install the Twitter app,

    • Go to Administration > Apps > Marketplace.

    • Search for the Twitter app.

    • Click Install and accept the needed permissions. You receive a message from in the #omnichannel-twitter-setup channel with setup instructions.

    Configure Twitter app

    To configure the Twitter app,

    • On the Twitter App Info screen, navigate to Settings.

    • Update the Settings:

      • Default Department. Only the agents of this department can serve Twitter conversations.

      • Service Unavailable Message: A message sent to visitors when no agents are available online.

      • Welcome Message: A message sent to visitors when they send their first message in a conversation.

      • Conversation Finished Message: A message sent to visitors when the conversation is closed.

      • Agents Display Name: You can display the agent's name or username.

      • File Upload Enabled: You can enable/disable file sharing and set a limit for maximum upload size.

      • Accepted Media Type: Select the type of files that can be shared between the Agents and your Twitter Contacts.

    • Click Save Changes.

    Twitter authentication

    Before sending any messages, you must authorize the Omni-Gateway to send and receive Twitter messages on behalf of your account.

    To start the authentication with Twitter,

    • From the message, click on the Start Authentication button.

    • The authentication process is started. Hit Click here to authorize.

    • You are redirected to a page where you can use your business mail to authorize Twitter.

    • Confirm the mail and click Authorize app.

    • You will receive a success message with credentials for the Twitter account authenticated to your workspace.

    Twitter app shortcuts

    The Twitter app has a list of shortcuts to ease usage.

    • /twitter authorize: Starts the Twitter authorization process

    • /twitter unauthorize: Revoke Twitter authorization

    • /twitter support: Show support info

    • /twitter help: Shows help message

    Uninstall Twitter app

    To delete the Twitter app from your workspace,

    • Go to Administration > Apps > Installed.

    • Click the kebab menu against the Twitter app.

    • Select Uninstall.

    • Click Yes to confirm the uninstallation.

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