If you set up WhatsApp app integration and a user sends you a message on the connected WhatsApp number,
It appears in your Rocket.Chat workspace like any other Omnichannel conversation, available for an agent to take or in queue based on the defined routing algorithm.
You can respond to the customer from your workspace, who receives the response on WhatsApp.
You can also send and receive files during the conversation.
You can send template messages using the template message endpoint.
App slash commands
Enter the slash command /whatsapp-360d-cloud to use the app shortcuts. Agents can use the following slash commands:
/whatsapp-360d-cloud view-templates: See all existing template messages. The information displayed includes the name, connected WhatsApp number, and the languages./whatsapp-360d-cloud send-template: Send a template message to the Omnichannel conversation.