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Omnichannel Apps

Omnichannel apps give consumers a choice to engage with you on their favorite channels like:
  • SMS
  • Email
  • Voice
  • WhatsApp
  • Telegram
  • Facebook Messenger
You must have the Omnichannel feature enabled and have agents and managers assigned to receive and send Omnichannel messages.
Rocket.Chat versions receive support for six months after release.