Twitter App

Omnichannel Integration between Rocket.Chat and Twitter.

Please be aware that the current Twitter integration facilitated by Rocket.Chat Twitter app has been . This change follows unilateral amendments to the terms and conditions by Company X (formerly known as Twitter), which has impacted the ability to manage Twitter customer messages directly within Rocket.Chat. Our team is diligently investigating alternative solutions to re-establish this integration. We will provide updates and documentation on a new app designed to deliver an enhanced integration experience as soon as a resolution is found.

It is a paid subscription that costs you $25 monthly.

You must have the Omnichannel feature enabled and have agents and managers assigned to receive and send Omnichannel messages.

Install Twitter App

To install the Twitter App,

• Go to Administration > Apps > Marketplace.

• Search for the Twitter app.

• Click Install and accept the needed permissions. You receive a message from twitter.bot in the #omnichannel-twitter-setup channel with setup instructions.

Configure Twitter App

To configure the Twitter App,

• On the Twitter App Info screen, navigate to Settings.

• Update the Settings:

  • Default Department. Only the agents of this department can serve Twitter conversations.

  • Service Unavailable Message: A message sent to visitors when no agents are available online.

  • Welcome Message: A message sent to visitors when they send their first message in a conversation.

  • Conversation Finished Message: A message sent to visitors when the conversation is closed.

  • Agents Display Name: You can display the agent's name or username.

  • File Upload Enabled: You can enable/disable file sharing and set a limit for maximum upload size.

  • Accepted Media Type: Select the type of files that can be shared between the Agents and your Twitter Contacts.

• Click Save Changes.

Twitter Authentication

Before sending any messages, you must authorize the Omni-Gateway to send and receive Twitter messages on behalf of your account.

To start the authentication with Twitter,

• From the twitter.bot message, click on the Start Authentication button.

• The authentication process is started. Hit Click here to authorize.

• You are redirected to a page where you can use your business mail to authorize Twitter.

• Confirm the mail and click Authorize app.

• You will receive a success message with credentials for the Twitter account authenticated to your workspace.

Twitter App Shortcuts

The Twitter app has a list of shortcuts to ease usage.

• /twitter authorize: Starts the Twitter authorization process

• /twitter unauthorize: Revoke Twitter authorization

• /twitter support: Show support info

• /twitter help: Shows help message

Uninstall Twitter App

To delete the Twitter app from your workspace,

• Go to Administration > Apps > Installed.

• Click the kebab menu against the Twitter app.

• Select Uninstall.

• Click Yes to confirm the uninstallation.