Omnichannel Integration between Rocket.Chat and Twitter.
It is a paid subscription that costs you $25 monthly.
To install the Twitter App,
- Go to Administration > Apps > Marketplace.
- Search for the Twitter app.
- Click Install and accept the needed permissions. You receive a message from
#omnichannel-twitter-setupchannel with setup instructions.
To configure the Twitter App,
- On the Twitter App Info screen, navigate to Settings.
- Update the Settings:
- Service Unavailable Message: A message sent to visitors when no agents are available online.
- Welcome Message: A message sent to visitors when they send their first message in a conversation.
- Conversation Finished Message: A message sent to visitors when the conversation is closed.
- Agents Display Name: You can display the agent's name or username.
- File Upload Enabled: You can enable/disable file sharing and set a limit for maximum upload size.
- Accepted Media Type: Select the type of files that can be shared between the Agents and your Twitter Contacts.
- Click Save Changes.
Before sending any messages, you must authorize the Omni-Gateway to send and receive Twitter messages on behalf of your account.
To start the authentication with Twitter,
- From the
twitter.botmessage, click on the Start Authentication button.
- The authentication process is started. Hit Click here to authorize.
- You are redirected to a page where you can use your business mail to authorize Twitter.
- Confirm the mail and click Authorize app.
- You will receive a success message with credentials for the Twitter account authenticated to your workspace.
The Twitter app has a list of shortcuts to ease usage.
- /twitter authorize: Starts the Twitter authorization process
- /twitter unauthorize: Revoke Twitter authorization
- /twitter support: Show support info
- /twitter help: Shows help message
To delete the Twitter app from your workspace,
- Go to Administration > Apps > Installed.
- Click the kebab menu against the Twitter app.
- Select Uninstall.
- Click Yes to confirm the uninstallation.