Facebook App
Omnichannel Integration between Rocket.Chat and Facebook.
Omnichannel Integration between Rocket.Chat and Facebook Messenger. With the Facebook Messenger app, you can handle messages from your Facebook contacts directly in Rocket.Chat. It works simply: your FB customers contact you via Messenger, you answer chats from Rocket.Chat. Some key features of this integration include sending messages with quick reply buttons, welcome messages(starting/closing chat), file sharing, and the correlation between your FB pages and your Rocket.Chat departments.
You must have the omnichannel feature enabled as well as have agents and managers assigned in order to receive and send omnichannel messages.
Last modified 6d ago
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