Omnichannel
OmniChannel adds the ability to receive conversations from a pop-up livechat support on your website or your business Facebook chat or any other channel directly in Rocket.chat.
If you struggle to handle leads and clients in a multi-channel environment, you lose valuable potential sales. That's where Omnichannel comes into the picture. Omnichannel is a communication strategy essential to acquire and retain customers. It is designed to create an exceptional customer experience across the company’s brands, building a better relationship with its audience. It gives consumers a choice to engage with you on their favorite channels:
  • SMS
  • Email
  • Voice
  • WhatsApp
  • WeChat
  • Telegram
  • Facebook Messenger
  • Live Chat, and so on.
Omnichannel Apps
Rocket.Chat Docs

Omnichannel Activation

Enable Omnichannel

To enable the Omnichannel feature on your Rocket.Chat instance:
  1. 1.
    Go to Administration
  1. 1.
    Search 'Omnichannel' in Settings and enable it
Now the admin will have access to Omnichannel Panel Settings through a new menu called Omnichannel, as shown below:
Omnichannel area of Rocket.Chat has three primary users.
  1. 1.
    Admins
  2. 2.
    Managers
  3. 3.
    Agents
Being an omnichannel manager, you can access omnichannel settings, as shown below:
Please use the navigation on the left to find detail of each menu in their respective article.
Last modified 3d ago
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