Omnichannel

OmniChannel adds the ability to receive conversations from a pop-up livechat support on your website or your business Facebook chat or any other channel directly in Rocket.chat.

If you struggle to handle leads and clients in a multi-channel environment, you are losing valuable potential sales. That’s where Omnichannel comes into the picture. Omnichannel is a communication strategy essential to acquire and retain customers. It’s designed to create an exceptional customer experience across the company’s brands, building a better relationship with their audience. It gives consumers a choice to engage with companies on their favorite channels:

  • SMS

  • Email

  • Voice

  • WhatsApp

  • WeChat

  • Telegram

  • Facebook Messenger

  • Live Chat, and so on.

Omnichannel area of Rocket.Chat has two main users.

  1. Admins

  2. Managers

Being an omnichannel manager, you can access omnichannel settings, as shown below:

The detail of each menu is given in their respective article.

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