Omnichannel
OmniChannel adds the ability to receive conversations from a pop-up livechat support on your website or your business Facebook chat or any other channel directly in Rocket.chat.
If you struggle to handle leads and clients in a multi-channel environment, you are losing valuable potential sales. That’s where Omnichannel comes into the picture. Omnichannel is a communication strategy essential to acquire and retain customers. It’s designed to create an exceptional customer experience across the company’s brands, building a better relationship with their audience. It gives consumers a choice to engage with companies on their favorite channels:
    SMS
    Email
    Voice
    WhatsApp
    WeChat
    Telegram
    Facebook Messenger
    Live Chat, and so on.
Omnichannel area of Rocket.Chat has two main users.
    1.
    Admins
    2.
    Managers
Being an omnichannel manager, you can access omnichannel settings, as shown below:
The detail of each menu is given in their respective article.
Last modified 2mo ago
Export as PDF
Copy link