If you struggle to handle leads and clients in a multi-channel environment, you are losing valuable potential sales. That’s where Omnichannel comes into the picture. Omnichannel is a communication strategy essential to acquire and retain customers. It’s designed to create an exceptional customer experience across the company’s brands, building a better relationship with their audience. It gives consumers a choice to engage with companies on their favorite channels:
Live Chat, and so on.
Omnichannel area of Rocket.Chat has two main users.
Being an omnichannel manager, you can access omnichannel settings, as shown below:
The detail of each menu is given in their respective article.