Rocket.Chat’s Omnichannel apps allow external contacts to engage with you on their preferred channels. In addition to the Livechat widget, you can install and integrate the following apps according to your needs and connect securely with your citizens and customers.
WhatsApp Apps: Choose a WhatsApp integration of your choice.
SMS: Configure SMS integration with services such as Twilio.
Facebook Messenger: Handle messages from the Messenger app in your workspace.
Instagram Direct: Handle messages from your Instagram Business inbox in Rocket.Chat.
Telegram: Configure the Telegram bot to send and receive messages.
HubSpot CRM: Streamline contact management by integrating this app.
Salesforce CRM: Manage sales, marketing, and support services through this integration.
Dialogflow App and Rasa App: Implement conversational bots.
Additionally, you can configure the Rocket.Chat AI App through a self-deployed LLM to generate summaries of long conversations. This helps you understand the context of an ongoing customer conversation. Rocket.Chat also supports the Verify Chat App—an identity verification app used to authenticate your visitors thereby enhancing security.