Omnichannel Apps

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Omnichannel apps give consumers a choice to engage with you on their favorite channels like:

SMS
Email
Voice
WhatsApp
Telegram
Facebook Messenger

You must have the Omnichannel feature enabled and have agents and managers assigned to receive and send Omnichannel messages.

SMS

Telegram App

Rasa App

Salesforce CRM Integration

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Omnichannel Apps

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