Managers
In this menu, you can assign any user the manager role. You can also search for a user in the list of managers.
To access Managers settings:
Go to Omnichannel panel settings, as shown below:
Settings appear, as shown below:

To assign a user the manager role:

  1. 1.
    Select the user from the drop-down, as shown below:
  1. 1.
    Hit Add.
  1. 1.
    The user has the manager role now, as shown below:

To Search a manager by name:

Enter the manager’s name in the search bar, as shown below: