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Managers

Omnichannel managers are responsible for managing Omnichannel conversations, they can monitor and see analytics of Omnichannel activities.
To access this menu, go to Avatar Menu > Omnichannel > Managers. Here, you can view, add or remove managers.
Omnichannel manager panel

1. View Omnichannel Managers

On visiting the Omnichannel managers page, a list of all the existing managers is seen with their details and can be paginated if you have many managers.

2. Add a new Omnichannel manager

To add a user as an Omnichannel manager, simply search or select the user from the username field and Add. This will automatically assign the Live Chat Manager role to that user and they can now monitor and see analytics of Omnichannel activities.

3. Remove Omnichannel manager

To remove or revoke Omnichannel manager access from a user, click the delete icon by the right of the user on the Omnichannel managers list. This will remove the Live Chat Manager role from that user and they won't be able to monitor, view analytics or even see the Omnichannel menu.