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Omnichannel

The Rocket.Chat Omnichannel capabilities give you the possibility to streamline conversations from various mediums into Rocket.Chat. This feature can be extended in several ways.
A very practical use case is using Omnichannel to acquire and retain customers in a multi-channel environment in order to save valuable potential sales while building relationships, providing an exceptional experience and the possibility to communicate and engage with multiple communication mediums.

Omnichannel Activation

Enable Omnichannel

To enable the Omnichannel feature on your Rocket.Chat workspace, please get in touch with your administrator. If you are the admin:
  1. 1.
    Go to Administration > Workspace > Settings > Omnichannel
  2. 2.
    Enable Omnichannel
  3. 3.
    Hit Save changes
Now the administrator and Rocket.chat Omnichannel Manager can access Omnichannel Panel Settings through:
Administration > Omnichannel
Omnichannel area of Rocket.Chat has three primary users.
  1. 1.
    Admins
  2. 2.
    Managers
  3. 3.
    Agents
Only users with Administrator and Omnichannel Manager roles assigned to them can access this menu. If you have any role other assigned to your Rocket.Chat user, you won't be able to see this menu.
Please use the navigation on the left to find the detail of each menu in their respective article.