You can use Rocket.Chat to talk to your customers and website visitors, regardless of which channel they choose to connect with you.
Rocket.Chat Omnichannel allows you to integrate various customer communication channels into your workspace. You can incorporate the Omnichannel Live Chat pop-up widget into your website, serving as an entry point for communication or direct support to your customers or visitors.
Using Omnichannel helps acquire and retain customers in a multi-channel environment to save valuable potential sales while building relationships, providing an exceptional experience and the ability to interact through various communication channel.
To enable the Omnichannel feature on your workspace,
- Go to Administration > Workspace > Settings > Omnichannel
- Toggle on Enable Omnichannel.
- Click Save Changes.
Now the administrator and Rocket.Chat Omnichannel Manager can access Omnichannel Settings by navigating to Administration > Omnichannel. Only users with Administrator and Omnichannel Manager roles assigned to them can access this menu.