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Managers
To access this menu, go to Administration > Omnichannel > Managers. Here, you can view, add or remove managers.
On the Omnichannel managers screen, a list of all the existing managers is seen with their details and can be paginated if you have many managers.
To add a user as an Omnichannel manager,
- Search or select the user from the username field.
- Click Add.
To remove or revoke Omnichannel manager access from a user, click the delete icon by the right of the user on the Omnichannel Managers list. This will remove the Live Chat Manager role from that user, and they won't be able to monitor, view analytics or see the Omnichannel menu.
Last modified 8mo ago