Managers

Omnichannel managers are responsible for managing Omnichannel conversations, they can monitor and see analytics of Omnichannel activities.
To access this menu, go to Administration > Omnichannel > Managers. Here, you can view, add or remove managers.
View Omnichannel Managers
On the Omnichannel managers screen, a list of all the existing managers is seen with their details and can be paginated if you have many managers.
Add a new Omnichannel manager
To add a user as an Omnichannel manager, 
Search or select the user from the username field.
Click Add. 
This will automatically assign the Live Chat Manager role to that user, who can now monitor and see analytics of Omnichannel activities.
Remove the Omnichannel manager
To remove or revoke Omnichannel manager access from a user, click the delete icon by the right of the user on the Omnichannel Managers list. This will remove the Live Chat Manager role from that user, and they won't be able to monitor, view analytics or see the Omnichannel menu.

Real-time Monitoring

Agents

Last modified 2mo ago