Monitors
%20(3)%20(3)%20(3)%20(3)%20(3)%20(3)%20(3)%20(3)%20(2)%20(3)%20(1)%20(1)%20(1)%20(1)%20(2)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(4)%20(1)%20(1)%20(29).jpg?alt=media)
Monitors in Omnichannel are users that have the ability to monitor Omnichannel activities and have access to Current Chats, Analytics, Real-time Monitoring, Agents, Departments, Business Hours and Canned Responses.
A monitor is only able to view analytics or activities of a department if they are assigned to a unit.
To access Omnichannel Monitors,
- Go to Administration > Omnichannel > Monitors.
On the Monitors page, a list of all the users with
livechat-monitor
role is displayed. From here, you can add new monitors or delete existing monitors.To add a new monitor(s),
- Enter the person's username in the username field and hit the Add button. This will automatically assign that user the
livechat-monitor
role.
To delete an Omnichannel Monitor,
- Click the Delete icon on the right across the user. This will remove the
livechat-monitor
role from that user.
Last modified 4mo ago