Conference Call Admin Guide

To configure conference calls on your Rocket.Chat workspace, you need to first install and configure conference call apps of your choice. Refer to the following admin guides to learn how to configure the apps for your workspace:

Once you have configured the app, follow these steps to enable it for your workspace:

  1. Go to Administration > Workspace > Settings > Conference Call.

  2. Select Default Provider as the app that you installed and configured.

  3. Enable mobile ringing: Select this option to ring mobile devices as a phone call. When enabled, it will send additional push notifications to users.

  4. Enable or disable the call option in DMs, public channels, private channels, and teams as per your needs.

  5. Enable Persistent Chat: Select this option to store the messages sent during conference calls. Keep the following points in mind when using this setting:

    1. It will only take effect if the video conference provider app registers itself as compatible with it. Currently, the Pexip app supports this feature.

    2. When this option is enabled, Rocket.Chat will automatically create a new discussion every time a conference is started and the discussion ID will be made available to the app. The provider app is then responsible for sending any messages exchanged during the conference to the specified discussion.

    3. Any user who joins the conference will automatically be subscribed to that discussion. Discussions created for conference calls will not be listed on the room's list of discussions. Instead, they can be accessed through the list of conference calls. During a conference, a button to access the discussion is also available in the message sent.

    4. Make sure that discussions are enabled in your workspace.

  6. Persistent Chat Discussion Name: Enter a name for the discussions. Enter the [date] tag to set where to include the date in the discussion name; for example, chat [date]. By default, discussions are named as [date] Conference Call Chat History.

The Default Provider options will be empty if you have not set up any conference call apps from the marketplace.