Moderation

Content moderation is vital for maintaining a safe and inclusive digital workspace. Moderation in Rocket.Chat allows workspace admins and moderators of rooms to view the reported messages and take appropriate action against detrimental users.

To access this menu, go to Administration > Workspace > Moderation. The following tabs are displayed on the Moderation page.

• Reported messages

• Reported users

Let's look at each of these tabs in detail.

Reported messages

The Reported messages tab displays the messages that have been reported. You can find the following information:

• The users whose messages are reported.

• The reported message.

• The room in which the message is reported.

• The date and time on which the message is reported.

• The number of reported messages of the user.

Reported messages actions

Click the kebab menu across a report to view all the actions you can do to the user and the message that was reported:

1. See messages - View the details of the reported messages.

2. Dismiss reports - Delete the reports. The messages are not affected.

3. Delete all messages - Delete the reported messages from the rooms and dismiss the report.

4. Deactivate user - The user cannot log in unless reactivated. The reported messages are deleted from the rooms.

5. Reset user avatar - Remove the current user avatar.

Reported users

The Reported users tab displays the users that have been reported. You can find the following information.

• The reported user.

• The date and time on which the user is created.

• The user email.

• The date and time on which the user is reported.

• The number of times the user is reported.

Reported users actions

Click the kebab menu across a report to view all the actions you can do to the reported user:

1. See reports - View the details of the reported user.

2. Dismiss reports - Delete the reports. The messages are not affected.

3. Deactivate user - The user cannot log in unless reactivated. The reported messages are deleted from the rooms.

4. Reset user avatar - Remove the current user avatar.

Search reports

You can search and filter the reports in the following ways:

• Use the Search field to find specific reports.

• Click the All drop-down menu to find the reports for a specific duration of time. You can select any of the following options:

  • Today

  • Yesterday

  • This Week

  • Previous Week

  • This Month

  • All

• Moderation is available to all workspaces from version 6.2 or above.

• To learn how to report messages and users, seeReport a message or user.

• You can also install content moderation apps that screen the rooms and report offensive messages automatically. See Content Moderation Apps for details.