Smarsh
Configurations to preserve email communication
Smarsh is used to confidently and efficiently preserve email communications.
To access this menu, navigate to Administration > Workspace > Settings > Smarsh.
Smarsh Enabled: Whether the Smarsh eml connector is enabled or not (needs 'From Email' filled in under Email -> SMTP).
Smarsh Email: Smarsh Email Address to send the .eml file to.
Missing Email: The email to show for a user account when their email address is missing. It generally happens with bot accounts.
Smarsh Timezone: This lets you set the Smarsh timezone
Smarsh Interval: The amount of time to wait before sending the chats (needs 'From Email' filled in under Email -> SMTP).
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