Manage how troubleshooting is handled on this workspace.

Configure how troubleshooting is handled in your workspace

To access this section, go to Administration > Workspace > Settings > Troubleshoot.

We recommend these settings be altered only with the guidance of the Rocket.Chat Development or Support Teams. Do not touch them if you don't know what you are doing!

  • Disable Notifications: This setting completely disables the notifications system. When enabled, sounds, desktop notifications, mobile notifications, and email notifications immediately stopped.

  • Disable Presence Broadcast: This setting prevents all instances from sending the status changes of the users to their clients, keeping all the users with their presence status from the first load.

  • Disable Instance Broadcast: Setting this to true prevents the Rocket.Chat instances from sending events to the other instances. It may cause syncing problems and misbehavior.

  • Disable Sessions Monitor: This setting stops the processing of user sessions, causing the statistics to stop working correctly.

  • Disable Live Chat Activity Monitor: Activating this setting stops the processing of Live Chat contacts sessions, causing the statistics to stop working correctly.

  • Disable Statistics Generator: This lets you stop the processing of all statistics making the info page outdated until someone clicks on the refresh button and may cause other missing information around the system.

  • Disable Data Exporter Processor: This setting stops the processing of all export requests from users, so they will not receive the link to download their data.

  • Disable Workspace Sync: Enabling this option disables the workspace sync with Rocket.Chat Cloud, which may cause issues with the marketplace and premium licenses.

Last updated

Rocket.Chat versions receive support for six months after release.