Acceptable Use Policy
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    Acceptable Use Policy

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    Article summary

    Effective date: November 30th, 2023


    You, a User of Rocket.Chat Services, agree to abide by this Rocket.Chat Acceptable Use Policy regarding unacceptable conduct for our Services.

    If Rocket.Chat, in its sole discretion, determines that a policy violation is deliberate, repeated, or presents a credible risk of harm to other Users, our Customers, the Services, or any third parties; we may suspend or terminate your access to the Services without prior notice and without any liability to you.

    You must:

    1. comply with all Terms of Use applicable to You;

    2. comply with all applicable laws and governmental regulations, including, but not limited to, all intellectual property, data, privacy, and export control laws and regulations promulgated by any government agencies;

    3. upload and disseminate only data to which you own or have all proper rights or access under the law and contractual and fiduciary relationships (such as proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements) and do so only consistent with applicable law;

    4. keep Your access credentials (including passwords access keys, API keys, and tokens,.) confidential;

    5. use commercially reasonable efforts to prevent unauthorized access to or use of the Services;

    6. monitor and control all activity conducted through Your account in connection with the Services;

    7. use the proper functions that come with Your account to interact with Your workspace and subscription (e.g., renewal and cancellation of the workspace);

    8. promptly notify us if You become aware of or reasonably suspect any illegal or unauthorized activity or a security breach involving Your accounts, including any loss, theft, or unauthorized disclosure or use of a username, password, or account;

    9. comply in all respects with all applicable terms of the third-party applications that You access or subscribe to in connection with the Services, including any that the Customer elects to integrate with the Services that You access or subscribe to in correction with the Services.

    You may not:

    1. use the Services to store or transmit any information, content or data that may infringe upon or misappropriate someone else's trademark, copyright, or other intellectual property or that may be tortious or unlawful;

    2. upload to, or transmit from, the Services any data, file, software, or link that contains or redirects to a virus, Trojan horse, worm, or other harmful component or technology that unlawfully accesses or downloads content or information stored within the Services or on the hardware of Rocket.Chat or any third party;

    3. attempt to reverse engineer, decompile, hack, disable, interfere with, disassemble, modify, copy, translate, or disrupt the features, functionality, integrity, or performance of the Services (including any mechanism used to restrict or control the functionality of the Services), any third party use of the Services, or any third party data contained therein (except to the extent such restrictions are prohibited by applicable law);

    4. attempt to gain unauthorized access to the Services or related systems or networks or to defeat, avoid, bypass, remove, deactivate, or otherwise circumvent any software protection or monitoring mechanisms of the Services;

    5. use the Services in any manner that may harm minors or that interacts with or targets people under the legal age stated in the Terms of Use;

    6. impersonate any person or entity, including, but not limited to, a team member of ours, an “Administrator,” an “Owner,” or any other User, or falsely state or otherwise misrepresent your affiliation with a person, organization, or entity;

    7. use the Services to provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the United States government as a foreign terrorist organization pursuant to section 219 of the Immigration and Nationality Act or other laws and regulations concerning national security, defense or terrorism;

    8. access, search, or create accounts for the Services by any means other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk);

    9. send unsolicited communications, promotions or advertisements, or spam;

    10. place any advertisements within the Rocket.Chat Services;

    11. send altered, deceptive, or false source-identifying information, including "spoofing" or "phishing";

    12. use contact or other user information obtained from the Services (including email addresses) to contact Users outside of the Services without their express permission or authority or to create or distribute mailing lists or other collections of contact or user profile information for Users for use outside of the Services;

    13. abuse referrals or promotions to get more credits than deserved;

    14. share, transfer, or otherwise provide access to an account designated for You to another person;

    15. access the Services to build a similar or competitive product or service or copy any ideas, features, functions, or graphics pertaining to the Services;

    16. sublicense, resell, timeshare, or similarly exploit the Services unless You have entered into an active and legally binding Partner Agreement with Rocket.Chat;

    17. access or use the Services on behalf of or for the benefit of any patent assertion entity. If our Services are accessed or used in any patent assertion, such use is in violation of this Acceptable Use Policy, and to the extent permitted by law, cannot be used in any related court filings;

    18. engage in activity that incites or encourages violence or hatred against individuals or groups, including but not limited to defaming, libeling, ridiculing, mocking, stalking, threatening, harassing, intimidating, or abusing anyone; or

    19. authorize, permit, enable, induce, or encourage any third party to do any of the above.

    Reporting Harmful Content

    We take the safety and well-being of our Users seriously. Thus, there are certain types of content we cannot allow. We prohibit posting or sharing “Harmful Content,” which is defined as content that:

    • Is obscene, pornographic, violent or otherwise may offend human dignity, or contains nudity;

    • Contains language or imagery which could reasonably be deemed offensive, or is likely to harass, upset, embarrass, or annoy any other person (including, but not limited to, any sort of language or imagery that could be deemed discriminatory against any race, religion, gender identity, sex, sexual orientation, color, ethnicity, national origin, or ability status);

    • Is abusive, insulting, or threatening, discriminatory, or promoting of or encouraging racism, sexism, hatred or bigotry;

    • Encourages any illegal activity including but not limited to, terrorism, inciting racial hatred, or the submission of which in itself constitutes committing a criminal offense;

    • Is defamatory, untrue, or libelous;

    • Relates to commercial activity, including but not limited to, sales, competitions, and advertising, and links to other websites or premium line telephone numbers;

    • Infringes upon any rights of a third party, including but not limited to privacy and intellectual property rights; or

    • Uses the name, image, or likeness of another person, or impersonates another person, without that person’s consent (or in the case of a minor, without the consent of that minor’s parent or legal guardian) or is an image or likeness of a minor unaccompanied by the minor’s parent or legal guardian.

    If You come across any Harmful Content within our server, we encourage You to report it immediately. Reporting helps us maintain a positive and secure environment for all users. To report harmful content, please follow the steps outlined on the Censorship and Harmful Content page.

    For reporting Harmful Content on a customer workspace, please contact the respective Customer directly. They will be able to assist You in addressing any issues or concerns within their workspace. If you require further assistance or have additional questions, please contact [email protected].

    Your cooperation in reporting Harmful Content is greatly appreciated as we work together to ensure a safe and respectful community.

    Rocket.Chat Code of Conduct and Customer Additional Terms and Policies

    For Users utilizing the Rocket.Chat Open Server (​, kindly be advised that our code of conduct applies to Your usage. Please familiarize yourself with our Rocket.Chat Code of Conduct.

    However, if You are accessing a Customer workspace, please note that the respective Customer may impose additional requirements and terms on You when using our Services that You must comply with. The applicable Customer will notify You of such terms and conditions.

    We recommend reviewing and adhering to any additional guidelines the Customer sets.

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