The Rocket.Chat Voice feature is currently in beta. Report any issues to Rocket.Chat support.
Rocket.Chat Voice enables real-time voice communication directly in your Rocket.Chat workspace, freeing teams from the need to switch apps or rely on external phone systems. It’s an integrated feature that revolutionizes how businesses connect within Rocket.Chat.
Powered by WebRTC, the core functionality ensures seamless in-app calls between users. It can be expanded via a SIP integration to connect with external phone networks and traditional VoIP systems for advanced telephony requirements. By unifying text and voice, Team Voice Calls elevates collaboration and boosts team engagement.
Key features
Team Voice Calls provides all essential calling capabilities directly within your workspace. Key features include:
Workspace and external calling: Initiate and receive voice calls with workspace users through WebRTC. When SIP integration is configured, users can also place and receive calls to and from external phone numbers.
Essential call controls: Access standard softphone functions, including call transfer, hold, and mute/unmute controls.
PBX Features (via SIP Integration): When connected to a SIP provider, administrators can configure PBX features such as user extensions, internal direct dialing, and call routing management.
Unified communication experience: Escalate a text conversation to a voice call with a single click.
Next steps
Depending on your role, here’s where to go next:
Workspace admins: Delve into the setup guide for Rocket.Chat Voice to understand how to configure voice calls in your workspace.
End users: Visit the Team Voice Calls User Guide to learn how to initiate and receive calls, while utilizing other calling features directly within Rocket.Chat.