Using WhatsApp Cloud App

After configuring the Whatsapp App through webhook, you can test the two-way communication between Rocket.Chat and WhatsApp.

You must enable the Omnichannel feature with agents and managers assigned to receive and send Omnichannel messages.

• Launch the WhatsApp app on your phone while logged in with a verified phone number to receive messages from your app.

• Send a message to the test number provided or your WhatsApp business number (if you added any).

• The message is sent to your Rocket.Chat workspace and is placed in the queue or assigned to an agent based on the defined routing algorithm.

• Agents can respond to the customer from your Rocket.Chat workspace and the customer receives the response on WhatsApp.

You can use the Rocket.Chat API to send template messages to contacts from your workspace. Kindly refer to the WhatsApp Template Messages developer's guide for more details.