Plan Downgrade Behavior FAQ

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What happens when I downgrade my Rocket.Chat workspace plan?

Downgrading your Rocket.Chat workspace to a lower-tier plan results in the removal or limitation of certain features. Understanding these changes is essential for managing expectations and ensuring a smooth transition.

Below is an overview of the key impacts when downgrading:

1. Downgrading from Enterprise to Starter or Pro

  • Engagement dashboard: This feature will no longer be accessible.

  • Device management: Access to this functionality will be removed.

  • Custom roles: Creation of new custom roles will be disabled.

  • Scalability: Support for multi-instance and microservices architecture will be revoked. Workspaces using this model will need a new deployment.

  • Guest users: The ability to create new guest users will be removed.

2. Downgrading from Starter or Pro to Community

  • Read receipts: This feature will be disabled, and historical data will be lost.

  • Push notifications: Secure push notifications will be disabled and the 10K/month limit will apply.

  • White label: The Rocket.Chat watermark will be re-added, and homepage customization options will be limited.

  • Apps: All apps will be disabled. Your workspace will be limited to 5 public and 0 private apps. Premium apps will stop functioning and cannot be re-enabled.

  • Video conferencing: The call manager will be disabled. Related premium apps will no longer function.

  • Advanced user authentication: Premium authentication features will be removed.

  • User presence service: Disabled when more than 200 concurrent users are connected.

3. Transition from Enterprise to Community

  • If downgrading directly from Enterprise to Community, all restrictions listed in both sections above will apply.

Before proceeding with a downgrade, we recommend carefully reviewing these changes to understand how they may affect your workspace's performance, scalability, and user experience. For guidance or questions, our support team is here to help ensure a smooth transition.