How do I downgrade my Rocket.Chat workspace plan?
To downgrade your plan, you need to cancel your current subscription:
Go to Manage → Workspace → Subscription
Click Manage subscription
Follow the steps to cancel your subscription
For self-service subscriptions, this will schedule your downgrade.
For sales-managed plans, the downgrade happens automatically when your contract expires.
When does the downgrade take effect?
Downgrades do not happen immediately.
Your workspace will continue to have access to paid features until the end of your billing period
After that, it will automatically revert to the lower-tier or Community plan
What happens when I downgrade my workspace plan?
Downgrading your plan results in the removal or limitation of certain features, depending on the plan transition.
What features are affected when downgrading from Enterprise to Pro or Starter?
Engagement dashboard is no longer available
Device management is removed
Creation of new custom roles is disabled
Advanced scalability features (e.g., multi-instance setups) are no longer supported
Guest user creation is disabled
What changes when downgrading from Pro or Starter to Community?
Read receipts are disabled (historical data may be lost)
Push notifications are limited
White-label customization is removed
Apps are restricted (limits on public/private apps)
Video conferencing features are disabled
Advanced authentication options (e.g., SSO) are removed
User presence features may be limited
What happens if I downgrade directly from Enterprise to Community?
If you downgrade directly from Enterprise to Community, all limitations from both transitions apply.
Will I lose data when downgrading?
Some features may stop working, and certain data (such as read receipts) may no longer be accessible after downgrading.
We recommend reviewing feature dependencies before proceeding.
What should I consider before downgrading?
Before downgrading, you should:
Review which features will be removed
Ensure your workspace does not depend on premium features
Plan for any required infrastructure or configuration changes
Contact support if you’re unsure about the impact
What’s the difference between canceling a subscription and downgrading?
Canceling a subscription: Stops renewal of your paid plan
Downgrading: Happens automatically after cancellation, when your billing period ends