Rocket.Chat understands that organizations may temporarily exceed their licensed seat limits during periods of growth. To help ensure uninterrupted service, a Fair Use Allowance may be applied in certain cases.
What is the Fair Use Allowance?
The Fair Use Allowance is a temporary exception that allows your workspace to exceed its licensed user limit without service interruption.
It is intended to support short-term increases in usage, not long-term growth.
How does the Fair Use Allowance work?
When your workspace exceeds its user limit:
Notification: Administrators are notified via a banner and a message on the workspace info page.
Next steps: You should either:
Upgrade your plan, or
Add additional seats
If needed, contact your Rocket.Chat representative for guidance.
When is the Fair Use Allowance granted?
The Fair Use Allowance is granted at Rocket.Chat’s discretion and is designed to handle temporary spikes in user count.
It is not guaranteed and may vary depending on your usage and subscription.
Can the Fair Use Allowance be changed or discontinued?
Yes. Rocket.Chat may modify or discontinue the Fair Use Allowance at any time.
Is the Fair Use Allowance intended for long-term growth?
No. It is meant for short-term flexibility only.
For ongoing growth, you should:
Upgrade your plan, or
Purchase additional seats
How can I avoid exceeding my user limit?
To prevent disruptions:
Monitor your user count regularly
Plan capacity ahead of growth
Upgrade or add seats proactively