How to Initiate an Outbound Call as an Agent?

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This feature is deprecated. Use Team Voice Calls to enable VoIP in Rocket.Chat.

After you make yourself available to receive/make calls, you can start making outbound calls.

To make an outbound call, you can either dial from the dial pad or navigate to the contact center and call a contact from there.

Initiating a call from the dial pad

Initiating a call from the Contact Center