In recognition of the dynamic nature of organizations and their evolving communication needs, Rocket.Chat understands that there may be times when your user count exceeds the licensed seat capacity defined in your current plan. To support these periods of growth and ensure uninterrupted service, Rocket.Chat may provide a Fair Use Allowance under specific circumstances.
What is the fair use allowance offered by Rocket.Chat?
The Fair License is a temporary exception that allows you to exceed your licensed user limit without service interruption. This ensures your Rocket.Chat workspace continues to run smoothly during short-term growth periods.
How does the fair use allowance work?
Here’s how it works:
Notification: When your organization reaches its user limit, all administrators will be notified via a banner and a message on the workspace info page.
Action: Contact your Rocket.Chat representative to discuss next steps or add more seats through the manage subscription guide, if available for your workspace.
When is the fair use allowance granted?
The fair license is granted at Rocket.Chat’s discretion and is intended to support temporary increases in user count. It is not meant to cover long-term growth or ongoing overages.
Can the fair use allowance be changed or discontinued?
Yes, Rocket.Chat may modify or discontinue the fair license at any time, without prior notice.
How can organizations prepare for changes to the fair use allowance?
To prepare for potential changes, organizations should regularly review their user count, plan for growth, and stay in close contact with their Rocket.Chat representative. Be sure to monitor official announcements for any policy updates.
Is the fair use allowance intended for long-term growth?
The fair use allowance is designed to cover occasional spikes in user count, not ongoing growth. For long-term expansion, organizations should upgrade their plan or purchase additional seats.
How can organizations avoid service disruption due to exceeding user limits?
To avoid service disruptions, regularly monitor your user count and communicate proactively with your Rocket.Chat representative. Planning upgrades or adding seats in advance can help ensure uninterrupted service.