Manage Your Account Settings

In this document, learn how to access and manage your Rocket.Chat account settings through the browser, desktop, and mobile apps.

Updating account settings is specific to your workspace and does not impact your account on other workspaces. Click Save changes for your updates to take effect.

Let's look at the settings for each tab in detail.

Before you proceed, keep in mind that the settings displayed depend on your workspace account settings configured by the administrator. See Accounts to learn about the settings.

Profile

You can update the following settings for your Profile:

• Profile Picture: You can upload a picture or enter a URL to change the avatar. Generally, the avatar is the first letter of your first name.

• Name and Username

• Status message

• Nickname

• Bio

• Email

• Click Logout from other Logged In Locations to log out of your account from other clients.

• Click Delete my account to delete your account from this workspace.

Preferences

On the Preferences tab, you can configure and set your preferences for your account on the workspace. These preferences include the following:

Localization

• Language: Set the language to use for the Rocket.Chat user interface.

Rocket.Chat determines the language displayed in your workspace based on the following priority:

1. User preference: This is the language you choose for your account under the user preferences. It takes priority over all other options.

2. Browser language: If you haven't selected a language under user preferences, Rocket.Chat will use the language configured in your web browser.

3. Server language: This is the default language set by the Rocket.Chat workspace administrator. It's only used as a last resort if neither your user preference nor browser language is available.

Global

This displays a list of all the actions for which you selected Don’t ask me again.

User presence

You can choose to set your status automatically to active and away based on your activity.

• Enable Auto-Away: Enable the auto-away functionality, which changes the status to away after an idle period. When you are active again, the status is automatically set to active.

• Idle time limit: Set the time in seconds to wait before the status changes to away.

• You do not receive push notifications on your mobile device when using your web or desktop client. If you are idle for 60 seconds, you will be considered away, and all your mentions will be pushed to your mobile client after 60 seconds. However, if you disable auto-away, you won't receive any push notifications unless your screen goes off due to your computer settings.

• If you do not see any changes in the user presence after enabling auto-away and setting an idle time limit, try refreshing the page.

Notifications

Select the general notification types and preferences.

• Desktop Notifications: Click the Test Desktop Notification to see how notifications will be displayed on the desktop. If you are using a web browser, ensure the web notifications are enabled. You can check this by clicking the settings icon next to the URL in the browser’s address bar.

• Require Interaction to Dismiss Desktop Notification: When enabled, notifications must be attended to before they can be dismissed. They will remain in the notification panel until they are visited.

• Show Desktop Notifications For: Select the type of messages that should trigger desktop or browser notifications. Upon starting Rocket.Chat in a browser, you are asked to allow desktop notifications.
  The notification options are as follows:

  • Default: This selects the default user preferences set in the workspace account settings by the workspace admin.

  • All messages: You will receive notifications for all messages.

  • Mentions: You will receive notifications only when you are mentioned in any room.

  • Nothing: You do not receive any notifications.

• Send Push Notifications For: Select the type of messages that should trigger push notifications for the mobile app. The options are as follows:

  • All messages: You will receive notifications for all messages.

  • Mentions: You will receive notifications only when you are mentioned in any room.

  • Nothing: You do not receive any notifications

• Offline Email Notifications: Set the type of message notifications you want to receive by email. These notifications are only sent to your email address if you are offline.
  The options are as follows:

  • Default: This selects the default user preferences set in the workspace account settings by the workspace admin.

  • Every Mention/DM: You will receive email notifications for every mention and DM.

  • Disabled: Email notifications are disabled.

• Receive login detection emails: Enable this option to get an email notification whenever a login is made to your account.

• Mentions in rooms include using @username, @here, and @all.

• To receive email notifications, you must verify your email address. You can do this by going to the Profile tab and clicking Resend verification mail. If you don’t see this option, contact your workspace administrator for assistance in verifying your email.

• If you are using the mobile app, you can access the notification settings by tapping the hanburger menu > Profile > click the settings icon on the top-right.

Messages

Select how you want the messages and media to be displayed.

• Unread Tray Icon Alert: Enable this option to highlight unread messages.

• Always show thread replies in the main channel: When enabled, all replies under a thread will also be displayed directly in the main room. When disabled, they're displayed based on the sender's choice.

• Also send thread messages to channel behavior: When replying to a thread, select how your replies should be sent to the room:

  • Selected for the first reply, unselected for the remaining: The first reply to the thread is displayed in the main room, while subsequent replies are not.

  • Selected by default: The Also send to channel checkbox is always selected when replying to a thread. When the reply is sent, it's also displayed in the main room.

  • Unselected by default: The Also send to channel checkbox is not selected when replying to a thread, and the reply is not displayed in the main room when it is sent.

When replying to a thread, you can select or unselect the Also send to channel checkbox based on your preference.

• Use Emojis: Enable this to allow the use of emojis.

• Convert ASCII to Emoji: Enable this option to convert ASCII characters to emojis.

• Auto Load Images: Enable this option to autoload images and avoid clicking on them to preview.

• Save Mobile Bandwidth: Saves mobile data when the app is open. Commonly known as data saver.

• Collapse embedded media by default: Enable this option to collapse media such as link previews, screenshots, videos, and audio messages.

• Hide Contextual Bar by clicking outside of it: Automatically closes the right sidebar in rooms when you click outside them.

• Display Avatars: Enable this option to view users’ avatars. If disabled, you can only view the usernames.

• Enter key behavior: Configure what the Enter key does.

  • Normal mode (send message with Enter)

  • Alternative mode (send message with Enter + Ctrl/Alt/Shift/CMD)

  • Desktop mode (only sends messages with Enter on desktop)

Highlights

• Highlight words: Specify a comma-separated list of words or phrases to trigger notifications when mentioned by anyone in public or private channels of which you are a member. Highlight words are not case-sensitive.

Sound

Configure audio and notification sounds.

• Master volume: Control the volume for all sounds coming from your workspace.

• Notification volume: Adjust the volume for message notifications, whether the workspace is open or minimized.

• Caller ringer volume: Set the volume for all incoming voice call and video conference call notifications.

• New Room Notification: Select the sound to play when added to a new room.

• New Message Notification: Select the sound to play for every new message.

• Mute Focused Conversations: When enabled, open and active rooms will not create notifications.

My Data

You can download your personal data on the workspace as HTML or export it as JSON. When you click any of the download options, you'll be notified that your data file is being generated and will receive a link to download it via email once it's ready. Additionally, you're informed of how many other operations are queued ahead of yours. Refer to the User Data Download Settings to configure this feature appropriately.

Security

You can update the following account security settings depending on your workspace settings.

Password

This tab is displayed if the settings to change passwords in Accounts are enabled.

• Update your password and confirm the new password.

• Then, click Save Changes.

Two-factor authentication

This tab is displayed if 2FA is enabled in the workspace settings.

Refer to the Two Factor Authentication User Guide to understand how to use the 2FA feature in Rocket.Chat.

E2E Encryption

This tab is displayed if E2E encryption is enabled in the workspace settings.

You can create encrypted private groups and direct messages. You may also update existing private groups or DMs to encrypted. It is end-to-end encryption, so the key to encode/decode your messages isn't saved on the server. For that reason, you need to store your password somewhere safe. You must enter it on other devices where you want to use E2E encryption.

Change Encryption Password

To create an encryption password,

• Enter a new encryption password.

• Confirm the new encryption password and click Save Changes.

You can't set a password for your encryption key if your private key is not present in the workspace. To set a new password, you must load your private key using your existing password or use a workspace where the key has already been loaded.

Reset E2E Key

This option will remove your current E2E key and log you out. A new key will be generated upon logging back in, and you'll regain access to any encrypted rooms where at least one member is online. If no members are online, access will be restored once a member logs in.

• For users with passwords: Users with a password will be prompted to enter it before resetting the E2E key.

• For SSO users (no password): Users who log in through Single Sign-On (SSO) do not have a password. They can reset their E2EE key without being prompted to insert a password.

• For each of these different users, if 2FA is enabled, you may be required to enter the TOTP code sent to your email or from your authentication app.

• Refer to the E2E Encryption user guide for more details.

• See Manage Personal Access Tokens to learn about creating and managing tokens to securely call APIs.

Integrations

• WebDAV Accounts: Select a webdav account for integrations.

Integration is only available if enabled by the workspace administration in the Webdav Integration.

Omnichannel

Hide conversation after closing: Redirect agents to the home page after closing a conversation.

Conversational Transcript

• Export chat transcript as PDF: Always export the transcript as PDF at the end of conversations.

• Send chat transcript via email: Always send the transcript to contacts at the end of the conversations.

Manage devices

The Manage Devices menu lets you monitor and log out of your devices remotely. Here, you can see a list of all the devices you’ve used to log into your Rocket.Chat workspace. Click on any device to view the client, device operating system, your last login activity, and device ID.

To log out of a device, select the device you want to disconnect and then click Logout. Your device will be logged out from the workspace, and the current session will end. You can log back into your account whenever you need it.

To learn about the accessibility and appearance settings and the feature preview options, see the next topics.