Direct Message Actions

You can perform various actions from the DM menu bar to effectively manage your DMs with other users in your workspace.

View user information

To view a user details from your DM,

• Click the User Info icon from the menu bar to view the user information. For multi-user DMs, refer to Manage Room Members.

• Click the Start Call button to initiate the call with the user. Ensure that one of the Conference Call apps has been configured on your workspace.

• Click View reported messages button to view the moderation dashboard for reported users and messages. This option is exclusively available for workspace administrators.

• Click the kebab menu to block or report the user. Add the reason for reporting the user and hit Report.

After blocking a user, the room will indicate blocked too. Blocked users will not be able to send you direct messages unless they are unblocked.

Other DM actions

In addition to viewing user info, you can perform various other actions in the menu bar to manage your DMs effectively. These actions include the following:

1. Threads: Click the threads icon to view and participate in Threads in the DM. This keeps related messages organized and allows you to focus on the most relevant conversations in the DM. You can filter threads between All, Following, and Unread.

2. Discussions: Click the Discussion icon to view and search for Discussions in the DM.

3. Search: Refer to Search messages user guide for more information.

4. Files: Kindly visit Manage room files to learn more about room files.

5. Pinned messages: Click the Pinned Messages icon to retrieve important messages that have been pinned in the DM. See View pinned messages for more details.

Click the kebab menu to access additional DM settings and actions, such as starred messages, notification preferences, pruning, and export messages. For a detailed guide, refer to Room Actions.