Manage your Rocket.Chat account settings through the browser, desktop, and mobile apps.

To access and manage your Rocket.Chat account on a workspace,

  • Log in to your Rocket.Chat server with a valid username and password.

  • Click your avatar and select Account.

  • You can update your Profile, Preference, Security and Personal Access Tokens.

Updating account settings is unique to your workspace and does not affect your account on other workspaces.


To update your account profile in a workspace,

  • Navigate to Avatar Menu > Account > Profile.

  • You can update your avatar, name, username, nickname, bio, and status message. Click Save Changes.

  • Click Logout from other LoggedIn Locations to log out of your account from other clients.

  • Click Delete My Account to delete your account from this workspace.


In the Preferences, you can configure and set your preferences for your account on the workspace.

To access this menu, Navigate to Avatar Menu > Account > Preferences. Update your preferences and click Save Changes. These preferences include the following:


  • Language: Set the language to use for the Rocket.Chat user interface.

User Presence

  • Enable Auto-Away: Enable the auto-away functionality, which changes the status to away after an idle period.

  • Idle time limit: Set the time in seconds it waits before the status changes to away.


  • Desktop Notifications: Click the Test Desktop Notification to see how notifications will be displayed on the desktop.

  • Require Interaction to Dismiss Desktop Notification: When enabled, notifications must be attended to before they can be dismissed. i.e., they will remain in the notification panel until they are visited.

  • Show Desktop Notifications For: Allows you to select the type of messages that should trigger desktop or browser notifications.

  • Send Push Notifications For: Allows you to select what type of messages should trigger push notifications.

  • Offline Email Notifications: Allows you to set what type of message notifications you want to receive by email.

  • Receive login detection emails: Get an email notification whenever a login is made to your account.

For email notifications, you must verify your email address.


  • Unread Tray Icon Alert: Toggles if the tray icon highlights when you have unread messages.

  • Always show thread replies in the main channel: When enabled, all replies under a thread will also be displayed directly in the main room. When disabled, they're displayed based on the sender's choice.

  • Also send thread messages to channel behavior: When replying to a thread, select how your replies should be sent to the room.

    • Selected for the first reply, unselected for the remaining: The first reply to the thread is displayed in the main room, while subsequent replies are not.

    • Selected by default: The Also send to channel checkbox is always selected when replying to a thread. When the reply is sent, it's also displayed in the main room.

    • Unselected by default: The Also send to channel checkbox is not selected when replying to a thread. When the reply is sent, it's not displayed in the main room.

When replying to a thread, you can select or unselect the Also send to channel checkbox based on your preference.

  • Use Emojis: Enable this to allow the use of emojis.

  • Convert ASCII to Emoji: Toggles emoji conversion when inputting ASCII characters.

  • Auto Load Images: Enable to autoload images and avoid clicking on them to preview.

  • Save Mobile Bandwidth: Saves mobile data when the app is open. Commonly known as Data Saver.

  • Collapse embedded media by default: Toggles if messages with

  • Hide Contextual Bar by clicking outside of it: Automatically closes the right sidebar in rooms when you click outside them.

  • Display Avatars: Hides avatars on the channels, showing only the users' usernames.

  • Enter key behavior: Configure what the enter key does.

    • Normal mode (send with Enter)

    • Alternative mode (send with Enter + Ctrl/Alt/Shift/CMD)

    • Desktop mode (only sends with Enter on desktop)


  • Highlight words: Specify a comma-separated list of words or phrases to trigger notifications when mentioned by anyone in public or private channels of which you are a member.


  • New Room Notification: When added to a new room, select the sound to play.

  • New Message Notification: Select the sound to play for every new message.

  • Mute Focused Conversations: When enabled, open and active rooms will not create notifications.

  • Notifications sound volume: Set the volume of the notification sound.

My Data

Download your data as HTML or export it as JSON. Whichever option you choose, the request is processed in a queue, and a link to the exported file sent to your email.


You can update your password or enable Two Factor Authentication (2FA) for your account to enhance your account security.

To access security settings,

  • Navigate to Avatar Menu > Account > Security.


  • Update your password and confirm the new password.

  • Then, click Save Changes.

Two-factor authentication

Kindly consult the Two Factor Authentication User Guide to gain a comprehensive understanding of two-factor authentication in Rocket.Chat.

E2E Encryption

You can now create encrypted private groups and direct messages. You may also update existing private groups or DMs to encrypted. It is end-to-end encryption, so the key to encode/decode your messages isn't saved on the server. For that reason, you need to store your password somewhere safe. You are required to enter it on other devices you wish to use e2e encryption.

Change Encryption Password

To create an encryption password,

  • Enter a new encryption password

  • Confirm the new encryption password and click Save Changes

Reset E2E Key

This option will remove your current E2E key and log you out. When you log in again, Rocket.Chat will generate a new key and restore your access to any encrypted room that has one or more members online. Due to the nature of the E2E encryption, Rocket.Chat can't restore access to any encrypted room with no members online.

Visit the E2E Encryption user guide for more details.


  • WebDAV Accounts: Select a webdav account for integrations.

Personal Access Tokens

To make API calls easily, you have the option to create personalized access tokens.

To access Personal Access Tokens,

  • Navigate to Avatar Menu > Account > Personal Access Tokens.

Creating a Personal Access Token

To create a personal access token,

  • From the Access Token dashboard, enter the token name and hit Add.

  • You can configure whether or not to require 2FA when using this token by selecting between the Ignore Two Factor Authentication and Require Two Factor Authentication dropdown option.

  • Enter your password or 2FA code to Verify.

  • Your access token is generated successfully. It displays Your User Id and an Access Token.

Remember to store the user Id and access token in a safe place as you can only view it once.

Delete Personal Access Token

To delete an access token,

  • From the Personal Access Token list, click the Delete icon against the token you choose to delete.

  • Then, click Delete.

Regenerate Personal Access Token

To regenerate an existing access token,

  • From the Personal Access Token list, click the refresh icon against the token you choose to regenerate.

  • Then, click Regenerate.


Hide conversation after closing: Redirect agents to the home page after closing a conversation.

Conversational Transcript

  • Export chat transcript as PDF: Always export the transcript as PDF at the end of conversations.

  • Send chat transcript via email: Always send the transcript to contacts at the end of the conversations.

Last updated

Rocket.Chat versions receive support for six months after release.