Set up Rocket.Chat Voice Permissions

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The Rocket.Chat Voice  is currently in beta. Report any issues to Rocket.Chat support.

After successfully configuring your WebRTC settings or SIP integration, the final configuration step is to define which users have access to the calling features. Follow these steps to configure the appropriate role permissions that’ll allow users to start making voice calls from your workspace:

  1. Navigate to Administration > Workspace > Permissions.

  2. Locate the roles for the users you want to grant calling access to (for example, user or a custom role).

  3. Enable the following permissions as needed:

    Permission

    Description

    Allow Internal Voice Calls

    Essential for standard WebRTC calls and allows workspace members to make voice calls to one another.

    Allow External Voice Calls

    Allows users to place and receive calls through the SIP provider, including PSTN calls. This works only when SIP integration is fully configured.

    Manage Voice Calls

    Permission to assign extension to users.

    View Voice Call Extensions

    Permission to see contact information during calls.

    Allow Voice Calls

    Permission to access user-facing features Rocket.Chat Voice, excluding administrative controls. Without this permission, voice calling functionality will be disabled for the user.

The following permissions will be deprecated in version 8.0:

  • Manage Voice Calls

  • View Voice Call Extensions

  • Allow Voice Call

Once the necessary permissions have been set up, end users can follow the Rocket.Chat Voice User Guide to make and receive voice calls in Rocket.Chat.